Job Search Results for service desk

We are seeking an IT Support Technician to provide hands-on end-user support, including setup, configuration, and troubleshooting of tablets (primary focus), iOS and Android mobile devices, laptops,... More desktops, printers, and wireless access points. This role involves device imaging, break/fix support, and delivering high-quality one-on-one customer service.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Provide first-level desktop support for end users, including hardware, software, and connectivity troubleshooting.? Assist with workstation setup, configuration, and basic imaging activities.?... More Support ticket resolution by documenting issues and updates within the ticketing system.? Collaborate with IT team members to maintain workflow efficiency and minimize downtime.? Deliver clear communication and customer service to ensure a positive end-user experience.? Provide patient, solutions-oriented customer support to end users throughout the workday.? Prioritize incoming tickets and tasks to stay on track in a fast-paced environment.? Maintain accuracy in troubleshooting steps, documentation, and system updates.? Work closely with team members and IT staff to resolve issues and support ongoing initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an experienced IT Support Technician to provide daily technical support for staff located in Richmond, VA. (100% onsite role). This role includes hands on workstation... More support, office move coordination, hardware deployment, troubleshooting connectivity issues, and assisting users with multifunction devices. The technician will work within VITA processes, respond to user requests, and ensure timely resolution of incidents and service requests.The ideal candidate is customer focused, organized, and experienced in providing onsite technical support in a state agency or enterprise environment.Responsibilities:?Provide onsite support for desktops, laptops, docking stations, monitors, and peripherals.?Move, set up, and configure workstations during office relocations within the building.?Assist users with multifunction devices (printing, scanning, copying, faxing).?Troubleshoot hardware, software, and network connectivity issues.?Support teleconference and virtual meeting setups (Teams, Zoom, conference rooms).?Respond to user requests and resolve incidents in a timely manner.?Enter, update, and track tickets in the VITA Service Portal.?Coordinate with VITA for escalations, equipment orders, and service fulfillment.?Order, receive, deliver, and deploy IT hardware and accessories.?Maintain inventory of devices, peripherals, and consumables.?Document support activities, asset changes, and procedures as required.?Provide professional, customer focused communication with all staff.The hourly pay rate for this contract position is $17-23/hr and based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dedicated and customer-oriented Level 1 Helpdesk Technician with experience in Microsoft 365 (M365) to join our IT support team. The successful candidate will be responsible for... More providing first-level technical support and assistance to end-users, resolving issues related to M365 applications and services, and ensuring a positive customer experience. This role offers an excellent opportunity to develop technical skills in a supportive and growth-oriented environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a PC Refresh Technician (Tier 1/2) to support enterprise-level hardware refresh initiatives while delivering a high-touch, white-glove experience to end users. This role is responsible... More for the deployment, replacement, configuration, and support of end-user computing devices, ensuring minimal disruption and an exceptional customer experience. The ideal candidate is customer-focused, technically capable, and comfortable working directly with users in a professional environment, including executives and VIP stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. *Fill in the role as part of the Tier 1 support to provide CCaaS 800 Number support when... More needed (high call volumes or absence Tier 1 resources) to log issues and requests in ServiceNow IT Service Manager. *Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution. *Triage requests to ensure accurate transfers and escalation of customer requests or issues. *Provide off-hour emergency support as needed.The pay range for this position is $35/hr - $48/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

DAY TO DAY:? Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications... More that are linked to these.? PROBLEM solve and identify solutions to non-standard requests.? DOCUMENT and communicate effectively in order to ensure timely resolutions.? SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);? Assesses and interpret customers' needs and requirements.? TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;? TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.? SUPPORT and assist with Vendor Access Requests.? TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.? DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.? Analyze technology solutions options and provides feedback to appropriate parties.? Maintain with all IT policies and procedures required.? TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.? Run through the testing process a clinical staff members would process through a patient case file in a day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are actively seeking a Personal Computer Support Technician to join our team at Leidos as we strive to elevate and innovate our organization. Our mission centers on delivering user-focused IT... More solutions for our Centers of Medicare and Medicaid (CMS) customer base. This initiative demands continuous innovation and the ability to create seamless experiences across CMS systems, applications, and solutions. By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.In this pivotal role, you will provide comprehensive support for computer workstations, printers, peripherals, and mobile devices. Success hinges on exceptional communication, technical proficiency, and analytical abilities. The ideal candidate will demonstrate a track record of resolving technical client issues within a service desk environment, possess strong troubleshooting skills, and be adept at analyzing data to identify the root causes of application problems. Collaboration is key, as you will work closely with both the Customer Support Service team and the Executive Support team to address user concerns promptly and professionally.As a member of our team, you will be expected to master all relevant products and actively contribute to new product features and testing initiatives. Your daily responsibilities will include diagnosing and resolving technical issues via phone and email, guided by our ticketing system, and ensuring timely and accurate support.- Under the guidance of the Customer Support (Tier 2) Lead, you will install, configure, troubleshoot, repair, and test a wide range of technology equipment?including workstations, printers, video teleconferencing equipment, and peripherals?in a multi-vendor setting, adhering to established policies, procedures, and Knowledge Base Articles (KBAs).- Perform software and hardware upgrades and repairs, offering recommendations for process improvements.- Support the Executive Support team by addressing executive user requests as needed.- Mentor Tier 1 agents on how to identify and categorize user issues, leveraging active listening and analysis to expedite future resolutions.- Continuously review and provide feedback on Tier 1 and Tier 2 knowledge articles, ensuring they empower Tier 1 agents to resolve customer issues independently, minimizing call transfers and accelerating solutions for end users.- Field calls directly from users and Tier 1 agents, delivering expert-level support, resolving tickets remotely, and prioritizing first-call resolution.- Train users on hardware, software, and mobile device usage in accordance with existing KBAs.- Monitor asset performance and take proactive steps to address issues.- Demonstrate initiative in identifying potential problems and responding before escalation.- Work independently and as a valued member of integrated teams.- Conduct root cause analysis and resolve complex issues.- Be available for after-hours or weekend support as needed, including on-call emergency support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client/employer of Insight Global is seeking an experienced and detail-oriented Tier 2 Technical Support Specialist. This role serves as an escalation point for Tier 1 support, responsible for... More troubleshooting and resolving more complex security, access control, and identity-related issues across enterprise systems. The Tier 2 Specialist will ensure timely resolution, proper escalation, and accurate documentation while supporting a highly regulated, fast-paced environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client is looking for an Audio-Visual Technician to work onsite in Harrison, NY, supporting a wide range of AV needs throughout the building. This role is responsible for setting up, operating,... More testing, and tearing down video, audio, lighting, and presentation equipment for daily meetings, conferences, workshops, and monthly board meetings, including real-time support during live events. Day to day, the technician will support multiple AV events, assist presenters with system connections, wireless microphones, guest Wi-Fi access, and digital display integrations, as well as troubleshooting issues across conference rooms and AV closets. The environment includes a mix of standardized and unique room setups using technologies such as Crestron, Pexip, Teams, Zoom, wireless presentation tools (e.g., Synapse), and AV cabinet equipment. Incidents and requests will come through ServiceNow and may involve AV configuration changes, Wi-Fi connectivity issues, new equipment integrations, or vendor coordination. The role also supports conference room reservation panels, manages and updates digital signage using the TCN platform, and partners closely with internal operations and maintenance teams for room setups. In addition, this technician will provide documentation, basic training, and user guidance for employees, presenters, and guests, requiring strong customer service and communication skills. This person needs to be comfortable within a pay range of $25-28/hr depending on experience level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less