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Jun 18, 2026

Chicago, IL

|

Data Warehousing

|

Contract

|

$57 - $71 (hourly estimate)

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The role works directly with Professional Services, Procurement, Finance \u0026 Accounting, and other business system owners to define data mapping and transformation rules, resolve ambiguous mappings, descope where data quality or readiness requires it, and ensure that what lands in S/4HANA is trusted, reconciled, and fit for application use. The right candidate makes calls, drives meetings to closure, and operates without needing escalation for day-to-day decisions.Responsibilities? Own end-to-end data migration for assigned data objects (Customer, Vendor, GL, AR/AP, Fixed Assets, Project, etc.) across mock loads, SIT, UAT, and cutover.? Make field-level mapping decisions independently, including descoping decisions when source data quality, readiness, or business decisions are not in place to meet load milestones.? Drive coordination meetings across the system integrator, data migration vendor, and business system owners, owning data object-level plans, milestones, and dependencies.? Partner with Professional Services, Procurement, Finance \u0026 Accounting, and other business system owners to document, clarify, and resolve mapping requirements, including guiding business owners through field-level decisions when they are unable to decide alone.? Develop and maintain Source-to-Target Mapping documents, business rules, transformation logic, and data definitions for SAP S/4HANA migration objects.? Perform data profiling, cleansing analysis, reconciliation, and validation across source systems (legacy ERPs, Engagement Management systems, regional systems) and target S/4HANA structures.? Use Snowflake, SAP Migration Cockpit, S/4HANA application, and CDS views to extract, reconcile, and validate data.? Analyze reject records, root-cause data issues, and drive resolution with the responsible party (source system owner, SI, migration vendor, or business).? Coordinate global migration scope across multiple entities and regions (EMEA, LATAM, APAC), accounting for regional data variation, statutory requirements, and entity-specific mappings.? Support the broader Data Lakehouse strategy by ensuring migrated financial data is documented, lineage-traceable, and ready for Snowflake/Medallion consumption.? Mentor junior analysts and engineers on SAP data migration practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"SAP S/4HANA Data Migration Analyst (Manager)","City":"Chicago","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Bachelor of Science (BS) in computer science, information systems, or equivalent work experience.? 7+ years of data analyst, business data analyst, or data migration lead experience in enterprise data environments, with at least 3+ years focused on SAP data migration.? Required: Multiple SAP S/4HANA data migration project cycles (Public Cloud / GROW preferred; private cloud acceptable based on market).? Preferred: Professional services or accounting industry experience, where heavy customization and entity complexity in legacy systems are the norm.? Preferred: Global / multi-entity migration experience across EMEA, LATAM, and APAC.? Experience with data modeling methodologies (dimensional modeling, data marts, data warehousing, star/snowflake schema).Agile/Scrum delivery exposure.","Skills":"","Industry":"Data Warehousing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":71.0000,"SalaryLow":56.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Grant Thornton GTech's Data & Analytics function is delivering a global SAP S/4HANA GROW (Public Cloud) ERP transformation, with concurrent investment in a modern Data Lakehouse that serves... migrations, integrations, analytics, and AI products. The SAP S/4HANA Data Migration Analyst is a hands-on individual contributor responsible for driving data migration activities across multiple legacy source systems, entities, and regions into S/4HANA. This role owns field-level mapping decisions, coordinates execution across the system integrator and data migration vendors and is accountable for the mapping and migration of assigned data objects through mock loads, SIT, UAT, and cutover. The role works directly with Professional Services, Procurement, Finance & Accounting, and other business system owners to define data mapping and transformation rules, resolve ambiguous mappings, descope where data quality or readiness requires it, and ensure that what lands in S/4HANA is trusted, reconciled, and fit for application use. The right candidate makes calls, drives meetings to closure, and operates without needing escalation for day-to-day decisions.Responsibilities? Own end-to-end data migration for assigned data objects (Customer, Vendor, GL, AR/AP, Fixed Assets, Project, etc.) across mock loads, SIT, UAT, and cutover.? Make field-level mapping decisions independently, including descoping decisions when source data quality, readiness, or business decisions are not in place to meet load milestones.? Drive coordination meetings across the system integrator, data migration vendor, and business system owners, owning data object-level plans, milestones, and dependencies.? Partner with Professional Services, Procurement, Finance & Accounting, and other business system owners to document, clarify, and resolve mapping requirements, including guiding business owners through field-level decisions when they are unable to decide alone.? Develop and maintain Source-to-Target Mapping documents, business rules, transformation logic, and data definitions for SAP S/4HANA migration objects.? Perform data profiling, cleansing analysis, reconciliation, and validation across source systems (legacy ERPs, Engagement Management systems, regional systems) and target S/4HANA structures.? Use Snowflake, SAP Migration Cockpit, S/4HANA application, and CDS views to extract, reconcile, and validate data.? Analyze reject records, root-cause data issues, and drive resolution with the responsible party (source system owner, SI, migration vendor, or business).? Coordinate global migration scope across multiple entities and regions (EMEA, LATAM, APAC), accounting for regional data variation, statutory requirements, and entity-specific mappings.? Support the broader Data Lakehouse strategy by ensuring migrated financial data is documented, lineage-traceable, and ready for Snowflake/Medallion consumption.? Mentor junior analysts and engineers on SAP data migration practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 18, 2026

Plano, TX

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Financial Planning & Analysis

|

Contract

|

$23 - $29 (hourly estimate)

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Insight Global is looking for an IT Financial Lead to join and food and beverage client in remotely in Mexico. The IT Finance Lead will be focused within financial planning/forecasting. You will need... to be comfortable collaborating with program delivery leads/program managers/project managers/IT leaders to maintain an understanding of project deliverables as estimated and planned. Responsibilities include assisting in the preparation of annual budgets and financial forecasts, as well as generating monthly, quarterly, and annual financial reports. The role involves maintaining accurate records of financial transactions within accounting systems and ensuring compliance with financial regulations and internal policies. The Finance Lead also coordinates and supports both internal and external audits, manages accounts payable and receivable processes, and analyzes financial data to support strategic decision-making. Additionally, the position requires collaboration with department heads to interpret financial data, maintaining vendor relationships, overseeing payment schedules, and staying updated on relevant tax laws and financial regulations. The ideal candidate with expertise in financial planning and forecasting.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Apr 03, 2026

Akron, OH

|

Accounting

|

Contract-to-perm

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$32 - $40 (hourly estimate)

{"JobID":514762,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-81.52,"Longitude":41.08,"Distance":null},"State":"Ohio","Zip":"44320","ReferenceID":"KCM-907847a9-f53f-41d9-b6b9-2485e877122a","PostedDate":"\/Date(1775221725000)\/","Description":"-Work with 5-6 project managers concurrently to support projects in various phases of design and construction.-Develop, implement, and maintain external and internal cost reports, cash flows and forecasts.-Report accurate updates to cost reports or forecasts.-Responsible for ensuring quality checks and inspections on project controls deliverables.-Ability to compare schedule to financial data to ensure consistency of project timeline.-Ability to integrate schedule data and other data sources in excel via formulas, pivot tables, macros, etc.-Analyze project controls reports, present findings and provide recommendations to the project controls team.-Ensure budget tracking against Purchase Orders or Subcontracts.-Responsible for the review of upstream (prime contract) / downstream (PO \u0026 subcontract) change orders.-Manage integrated data from one program to another. -Responsible for ensuring quality checks and inspections on project controls deliverables.-Serves as a point of contact for technical questions from APM\u0027s, PM\u0027s, Lead Engineers, or -Construction staff.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Project Controls Cost Analyst","City":"Akron","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s degree in Engineering, Construction Management or Business (Accounting, Finance, etc.) from accredited program.A minimum of 4 years related experience.Ability to work independently, think creatively and analytically, and make quick and sound decisions.Excellent written and verbal communication skills.Excellent interpersonal skills.Proficient with Microsoft Office.","Skills":"Construction Cost ExperienceForecastingExperience with SAP preferred.","Industry":"Accounting","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":40.0000,"SalaryLow":32.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

-Work with 5-6 project managers concurrently to support projects in various phases of design and construction.-Develop, implement, and maintain external and internal cost reports, cash flows and... forecasts.-Report accurate updates to cost reports or forecasts.-Responsible for ensuring quality checks and inspections on project controls deliverables.-Ability to compare schedule to financial data to ensure consistency of project timeline.-Ability to integrate schedule data and other data sources in excel via formulas, pivot tables, macros, etc.-Analyze project controls reports, present findings and provide recommendations to the project controls team.-Ensure budget tracking against Purchase Orders or Subcontracts.-Responsible for the review of upstream (prime contract) / downstream (PO & subcontract) change orders.-Manage integrated data from one program to another. -Responsible for ensuring quality checks and inspections on project controls deliverables.-Serves as a point of contact for technical questions from APM's, PM's, Lead Engineers, or -Construction staff.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Nov 04, 2022

Port Huron, MI

|

Financial Services

|

Contract,Perm Possible

|

$14 - $18 (hourly estimate)

{"JobID":235833,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-82.4198181818182,"Longitude":42.9712727272727,"Distance":null},"State":"Michigan","Zip":"48060","ReferenceID":"CLT-0013ec94-fb94-403c-99c6-a76a255867d3","PostedDate":"\/Date(1667522517000)\/","Description":"-Bachelors Degree in any field (Psychology, Human Resources, Communications, Finance, CompSci, etc.)-Interest in Banking/Financial Services-Motivated \u0026 a strong team-player-Detail-orientedWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Finance Specialist","City":"Port Huron","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Prior banking experience","Skills":"Insight Global is looking for recent graduates to join one of their major Financial Services clients. (To be considered, all applicants must be located in or willing to relocate to St. Louis, Milwaukee, or Minneapolis). These candidates will join the banks Technology \u0026 Trust division to bolster BAU functions while the bank replatforms their accounting system. No prior experience in banking or finance is required. The only qualifications are: 1) a Bachelors degree and 2) an excitement to build a career in Financial Services. Some open positions include: Accountant, Business Analyst, Mutual Fund Trader, Corporate Actions, Reconciliation Analyst, Settlements Analyst, Treasury Analyst, and Tax Analyst.","Industry":"Financial Services","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":18.0000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

-Bachelors Degree in any field (Psychology, Human Resources, Communications, Finance, CompSci, etc.)-Interest in Banking/Financial Services-Motivated & a strong team-player-Detail-orientedWe are a... company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 07, 2026

Seattle, WA

|

Help Desk

|

Contract

|

$24 - $30 (hourly estimate)

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The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Seattle)","City":"Seattle","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Seattle office - The shift is... 9am-6pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 15, 2026

Toronto, ON

|

Financial Services

|

Contract

|

$30 - $37 (hourly estimate)

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Insight Global is seeking a Content Quality Assurance and Auditor for one of Toronto's largest financial institutions. The Content Quality Assurance & Auditor will be responsible for the primary... validation, Quality Assurance (QA), and Quality Control (QC) of email, SMS, web campaigns, and automated customer journeys developed in Salesforce Marketing Cloud and Data Cloud. As part of the Digital & Direct Executions team within the broader Marketing organization, this role is crucial in leveraging customer data and insights to deliver meaningful communications to customers. The Content Quality Assurance & Auditor will execute QA/QC across multiple campaigns concurrently, providing necessary guidance to developers and project managers, and ensuring all digital assets meet quality standards and compliance requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 17, 2026

New York, NY

|

Help Desk

|

Contract

|

$26 - $33 (hourly estimate)

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It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM onsite 5 days a week. Majority of the week will be handling ticket escalations, technical research, special projects and then there will be 1 day a week on the Tier 1 phone queue to stay up to speed on customer service and the issues Tier 1 is facing. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts can volunteer to work.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite NYC)","City":"New York","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years)- onsite support experience and experience supporting c-level/executives- experience conducting technical research and writing/editing KBs- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including:Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the NYC office 5 days a week. The shift is 9AM EST-6PM EST. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM onsite 5 days a week. Majority of the week will be handling ticket escalations, technical research, special projects and then there will be 1 day a week on the Tier 1 phone queue to stay up to speed on customer service and the issues Tier 1 is facing. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts can volunteer to work.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 15, 2026

Jersey City, NJ

|

Computer Engineering

|

Contract,Perm Possible

|

$31 - $39 (hourly estimate)

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With a good working knowledge of market data infrastructure, data flows and market risk models, the candidate will be expected to play a significant role in the business design and risk system... requirements, ensuring the completeness and accuracy of all market risk models.A good understanding of the key risk drivers at product, business, and firm-wide levels is required. Additionally, a proven track record in the operational aspects of Market Risk, including design, testing, and monitoring of Market Risk processes. The ability to contact and communicate portfolio impact analysis on process changes and updates to Line of Business Risk Managers potential risks is required.The candidate will liaise with Line of Business Risk Managers to provide market risk oversight, quantitative risk implications of regulatory changes, new product development etc. and enhance market risk models to reflect changes in the business environment. The role requires a flexible approach that can deal with problems that require pragmatic solutions and innovative thinking.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 29, 2026

Dallas, TX

|

Data Warehousing

|

Perm

|

$140k - $145k (estimate)

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? Driving the modernization of the enterprise data management strategy across all business divisions while laying the foundation for enterprise-wide data governance? Responsible for ownership and... oversight of the organization's data warehouses, including establishing governance standards and controls? Conducting root cause analysis to identify and understand data discrepancies across various business areas and systems? Identifying process-related gaps and inefficiencies that contribute to data quality issues? Partnering closely with business stakeholders to address and eliminate underlying process and data issues? Developing data dictionaries and collaborating with both Business and IT teams to perform extensive data mapping and data lineage analysis? Driving efforts from issue identification through remediation to ensure long-term data integrity and consistencyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 01, 2026

Pittsburgh, PA

|

Help Desk

|

Contract

|

$22 - $28 (hourly estimate)

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He/She will play a critical role in supporting the technology modernization journey by delivering expert-level service delivery and end-user support. This role is essential in enabling the adoption... and optimization of hybrid joined Lenovo Laptops, Microsoft 365 (M365) services, AI Tools and other modern workplace technologies, ensuring alignment with enterprise IT transformation goals.Job Responsibilities:?Serve as a frontline enabler of the bank?s modernization initiatives by supporting M365 tools (Teams, SharePoint Online, OneDrive, Outlook, Intune, etc.), AI Tools and ensuring seamless user adoption.?Receive and manage support requests via the Support Center and Walk Around Services, maintaining accurate records in the incident management system and resolving issues with a customer-first mindset.?Perform advanced troubleshooting and root cause analysis for complex technical issues across desktop, virtual, and cloud environments.?Collaborate with infrastructure and application teams to support the rollout of new technologies and system upgrades aligned with modernization goals.?Assist in the configuration and administration of modern endpoint management tools (e.g., Intune, Autopilot), security baselines, and compliance policies.?Contribute to the evaluation and implementation of emerging technologies that enhance operational efficiency and user experience.?Maintains clear communication with end users throughout resolution process and proactively follows through on outstanding issues until full resolution is confirmed.?Provide clear, timely communication to IT leadership, business units, and project teams regarding incidents, trends, and improvement opportunities.?Create and maintain detailed knowledge base articles and how-to guides to empower end-users and enhance their understanding of modern workplace technologies.?Upholds high standards of professionalism, empathy and accountability in every customer interactionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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