From Legacy Application to Modern Care Management Platform

A leading regional healthcare organization partnered with Insight Global to replace a legacy, vendor-dependent application with a modern Microsoft Power Platform solution that streamlined workflows, unified reporting, and enabled a more agile, self-managed operating model.

The Client

A leading regional healthcare organization serving more than 15,000 individuals and families annually. Through partnerships with public agencies and an extensive network of care providers, the organization delivers care coordination, transition services, wellness programs, and community-based support that help people live independently, access essential services, and thrive within their communities.

To support its mission and continued growth, the organization relied on a custom-built care management platform used to coordinate services, manage program data, and support operational workflows. Over time, however, the platform became increasingly difficult to scale and maintain, creating barriers to efficiency, visibility, and service delivery.

The Challenge

The organization’s legacy application had once served an essential purpose, but its architecture was no longer keeping pace with the organization’s needs. The platform constrained growth, limited operational agility, and created a fragmented experience for the teams responsible for delivering services across programs and communities.

Slow vendor response times affected service quality and responsiveness. Limited self-service capabilities kept internal teams dependent on external support. A dated user experience reduced usability and adoption, while fragmented reporting made it harder to monitor performance and outcomes. Disconnected integrations also created inefficiencies across systems and workflows.

The organization needed more than a technology upgrade. It needed a delivery partner that could understand the mission, modernize the application stack, and create a more scalable operating model that empowered internal teams to move faster with greater confidence.

The Solution

Insight Global modernized the healthcare organization’s care management platform through a structured, outcome-driven approach built on Microsoft Power Platform and Azure. The target end state was a modern, self-managed platform that could streamline workflows, unify reporting, support seamless integrations, and help the organization operate with greater control.

The solution brought together Power Platform, Dataverse, Power BI, Azure-powered integrations, secure single sign-on, and automated deployment and testing pipelines. Legacy data was imported into Dataverse to create a unified data management foundation, while Power BI reporting provided a more centralized view of performance.

Insight Global guided the work through discovery, design, development, acceptance, training, pilot, production, and hypercare phases, helping the organization move from a closed, vendor-dependent platform to an open, self-managed environment.

How We Changed the Game

This engagement was not just about replacing a legacy application. It was about giving the organization a stronger foundation for growth.

Insight Global helped shift the client from a closed platform to an open platform, creating a more transparent and self-managed experience. We helped modernize the user experience with a secure, responsive interface for desktop and mobile. We also helped move the organization from configuration requests to self-configuration, giving internal teams greater control and agility.

Just as important, we helped unify scattered data into reporting centered on Power BI, with data sourced through Power Platform Dataverse. That shift gave the organization a clearer, more connected view of program performance and made technology a stronger enabler of service delivery.

Outcomes and Impacts

The modernization delivered meaningful improvements across operational efficiency, user experience, reporting, and scalability.

The organization reduced dependency on external vendors by gaining a more self-managed platform. Teams gained a modern user experience that supported secure, responsive access across desktop and mobile. Reporting became more unified through Power BI and Dataverse, improving visibility into operations and performance. The platform also gained stronger integration capabilities through Azure-powered connectivity.

The result was a more flexible care management platform designed to support growth, streamline workflows, and help the organization continue serving individuals and families across the state with greater agility.

The Insight Global Difference

Insight Global brings international talent, consulting, and professional services expertise together to help organizations move from strategy to execution. For this engagement, that meant pairing application modernization expertise with a people-first delivery approach, helping the client modernize technology while building greater operational ownership.

Our Microsoft partnership experience also strengthened the work we delivered since we support initiatives across Azure and cloud infrastructure, Power Platform and apps, GitHub Copilot and DevOps, data modernization, security, and Microsoft 365.We also bring scale across 50,000+ consultants, 5 global class-A delivery centers, 75+ offices throughout North America, Europe, and Asia, and delivery capabilities in more than 50 countries.

That combination matters. We don’t simply provide talent to fill seats. We build purpose-driven teams aligned to client goals, put consultant care at the center of engagements, hire and develop talent that fits the client’s culture, and invest in long-term partnerships built on shared success.

How We Did It

Insight Global followed a structured delivery path designed to reduce complexity and keep the modernization tied to business outcomes.

We began with discovery and design, aligning business, IT, and operational stakeholders around the target-state platform. We then moved into development and acceptance, re-architecting the legacy application into a modern Power Platform and Azure solution. We supported training and pilot activities before moving into production and hypercare, helping the organization prepare for adoption and ongoing platform management.

From a technical perspective, the work included secure single sign-on access, automated deployment and testing pipelines, Dataverse migration and governance, Azure-powered integrations, and reporting built around Power BI.

Areas of Expertise

• Application modernization on Microsoft Power Platform
• Power Platform and Dataverse implementation
• Azure-powered integrations
• Legacy data migration and unified data management
• Power BI reporting and visibility
• Secure identity and access management through single sign-on
• Automated deployment and testing pipelines
• Customer experience, application, data, cloud, and enterprise operations services

Our People Approach

Technology transformation only works when people can use it, trust it, and grow with it. Insight Global’s approach centers on building teams that are aligned to client goals, technically capable, and culturally connected to the work.

For this organization, that meant delivering more than technical modernization. It meant helping create a platform that client teams could manage with greater confidence, giving the organization more control over future enhancements, reporting, and service delivery.

Ready to Elevate Your Business?

Legacy systems can slow growth, limit visibility, and make it harder for teams to deliver the experiences customers, employees, and communities expect. With the right partner, app modernization becomes more than a technical project. It becomes a path to greater agility, stronger operations, and better outcomes.

Insight Global helps organizations modernize the applications, workflows, data foundations, and platforms that power their business. Whether you are improving care coordination, customer experience, internal operations, or enterprise service delivery, our teams bring the talent, consulting, and AI expertise, plus Microsoft ecosystem experience to help you move forward with confidence.