Job Description
A client in the Vancouver, WA area is seeking a Business Analyst to join their team in a hybrid role (3 days onsite, 2 days remote). In this role, approximately 70–80% of the work will focus on ticketing and application support, including initial ticket triage, investigation, root cause analysis, and bug prioritization. This is a fast moving environment where priorities may shift daily, so the ideal candidate thrives in ambiguity, is service oriented, and works well as part of a team. The Business Analyst will support multiple application development workstreams, assisting with new application rollouts, ongoing bug fixes, and defect triage while partnering closely with development teams, product owners, and business stakeholders. Responsibilities also include organizing test scope, creating UAT test scripts, coordinating and overseeing user acceptance testing with end users, and ensuring quality and testing coverage prior to scheduled releases. The goal of this role is to restore functionality, align fixes with release schedules, and ensure a successful handoff across systems. You will also be responsible for navigating through tickets for their HR application and acting as a liaison with their 3rd party development team. Therefore, knowledge of APIs will be very useful since this person will need to understand the API connections between their internal application. Other responsibilities in this position include fielding reports of application issues, triaging those issues, and identifying the root cause of the issue. This team manages their own applications, does monthly maintenance releases, and they schedule releases in conjunctions with other teams. In this role you will be on a team of four and there is opportunity for growth!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years of experience as a Business Analyst, Business Systems Analyst, Application Support Analyst, Customer Support Analyst, or in a similar role
• 3+ years of experience with domain knowledge in Payroll Systems (e.g., deduction codes, payroll processing), HR products and services, PEOs, benefits administration, or a customer support background involving ticketing systems, service delivery, and customer support (payroll/HR domain experience preferred)
• Experience resolving bug issues, including bug triage, QA, use cases, acceptance testing, business models, data flow diagrams, and release readiness; familiarity with backlog and ticketing systems, and translating stakeholder requests into actionable tickets
• Experience working closely with Software Development teams as a liaison; comfortable partnering with developers and Product Owners, with an understanding of the SDLC, testing methodologies, and software development terminology
• 3–5+ years of experience providing support through a case management or ticketing system
Nice to Have Skills & Experience
• Experience writing requirements
• Experience with Azure DevOps ticketing system
• Experience with system upgrades and implementations
• API knowledge
• Agile experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.