Job Description
We are seeking an experienced Operations Manager to support a large-scale endpoint device refresh and end-of-life replacement initiative across multiple healthcare facilities in Oregon and Washington.
This individual will oversee day-to-day field operations, coordinate deployment teams, and ensure successful execution of device rollouts in alignment with client timelines and operational standards.
Responsibilities:
-Lead and oversee 14 IT Deployment Technicians across multiple sites
-Act as the primary point of contact for internal teams and client stakeholders for all operational updates
-Manage execution of device refresh activities including imaging, deployment, swap-outs, and asset tracking
-Ensure deployments stay on track with project timelines, site schedules, and go-live milestones
-Coordinate daily operations across locations (Roseburg, Pendleton, Tacoma, Silverdale, etc.)
-Monitor technician performance, attendance, and productivity
-Resolve day-to-day operational issues including scheduling conflicts, access challenges, and escalations
-Partner with onboarding and recruiting teams to ensure smooth ramp-up and staffing continuity
-Track and report on deployment progress, risks, and key metrics
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-5+ years of experience in IT operations, field services, or deployment/project management
-Proven experience managing multi-site or large-scale rollout projects
-Strong background in device deployment / refresh (PCs, laptops, peripherals)
-Experience working in healthcare environments
-Ability to manage remote teams across multiple locations
-Strong communication skills with both technical teams and client stakeholders
-Comfortable working in a fast-paced, timeline-driven environment
Nice to Have Skills & Experience
-Experience with endpoint modernization or hardware refresh initiatives
-Familiarity with asset management and inventory tracking systems
-Previous experience supporting large healthcare systems
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.