Job Description
Our customer with Hotel operations in Anchorage, Alaska is looking for an onsite Technical Support Technician. This role will work 40 hour work weeks, weekends included and will be required to drive to the sites as needed. clean driving record required. This role provides hands‑on technical support to end users, including troubleshooting hardware, software, network connectivity, and peripheral issues. Responsibilities include installing and configuring computers and applications, performing routine system maintenance, documenting issues and resolutions, and delivering user training in person and over the phone. The role also supports data backup, recovery, and IT security practices while maintaining a strong focus on customer service and operational reliability.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Proficiency with business computer applications and a broad understanding of hardware, operating systems, and software
• Hands on experience providing end user IT support (desktops, laptops, peripherals, software, and connectivity)
• Working knowledge of Windows operating systems, common business applications, and basic hardware troubleshooting
• Experience working in networked environments, including Wi Fi, VPNs, printers, and shared resources
• Experience installing, configuring, and upgrading computers, software, and peripheral equipment
• Ability to provide clear user training and technical guidance, both in person and remotely
• Comfortable documenting issues and resolutions in a ticketing or tracking system
• Clean driver’s record
• Willingness to travel to regional sites as needed
Nice to Have Skills & Experience
Experience with ServiceNow ticketing system
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.