Job Description
Key Responsibilities
Channel Support & Execution
Support the planning and execution of channel experiences that help drive sales effectiveness and partner readiness
Coordinate deliverables related to physical experiences, digital merchandising, and sales enablement materials
Ensure key tasks and outputs are completed on time and communicated clearly to relevant teams
Customer & Partner Escalations
Serve as a point of contact for channel- and sales-related escalations
Track issues, coordinate resolution across teams, and ensure timely follow-up
Identify recurring issues and surface insights to improve processes and customer/partner experience
Project Coordination & Tracking
Create and maintain project plans that track tasks, timelines, owners, and dependencies
Monitor progress against milestones and flag risks or delays early
Help keep teams aligned and accountable to commitments
Salesforce & Reporting
Maintain accurate records in Salesforce related to channel activities, escalations, and enablement efforts
Build and maintain basic reports and dashboards to support visibility and decision-making
Ensure data quality and consistent tracking across teams
Stakeholder Communication
Coordinate cross-functional conversations to ensure alignment and clarity on priorities and next steps
Support regular communications, updates, and documentation related to channel experiences and changes
Help translate complex initiatives into clear, actionable updates for stakeholders
Process Improvement & Best Practices
Document workflows, playbooks, and standard operating procedures
Identify inefficiencies and recommend improvements to simplify execution
Support change management as new processes or tools are introduced
AI & Operational Efficiency
Partner with the team to explore AI-enabled tools for reporting, documentation, summarization, and workflow optimization
Help test and implement solutions that reduce manual work and improve consistency
Stay curious and proactive about ways AI can enhance team productivity
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience in a support, operations, program coordination, or enablement role
Strong organizational skills and attention to detail
Experience working in Salesforce for tracking, reporting, or operational support
Proven ability to manage multiple priorities in a fast-paced environment
Strong communication skills and comfort working across teams and levels
BA/BS or equivalent practical experience
Nice to Have Skills & Experience
Experience supporting sales, customer success, or channel teams
Exposure to retail, consumer electronics, or partner-driven sales environments
Experience documenting processes or supporting operational improvements
Interest in AI, automation, or workflow tools (hands-on experience not required)
Experience supporting growing or changing organizations
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.