Job Description
The night operator shift is typically low-to-moderate call volume (often ~8 calls/night, with peaks as needed). You will answer the main hospital line for public and internal callers, verify patient locations, provide directional and operational information (clinic hours, location), patch callers to appropriate departments (security, S/A, ED), dispatch facility and medical codes, manage and update on-call schedules, and log incidents. Most information is available in the department OneNote/knowledge base; you will be expected to quickly find and relay accurate information, escalate urgent events per protocol, and maintain clear documentation while functioning independently overnight.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 2+ years experience as a hospital operator/PBX operator in a hospital setting
- Clear, professional verbal communication and phone triage skills
- Reliable attendance
- Ability to work independently (often solo overnight)
- Basic computer skills and ability to look up/record information in knowledge systems
- Experience patching callers to departments (security, S/A, ED) and handling clinical/nonclinical escalations appropriately
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.