Job Description
Insight Global is looking for a ServiceNow Lead/Supervisor. The ServiceNow Supervisor leads and supports a team of up to seven ServiceNow professionals while remaining actively involved in hands-on platform configuration, troubleshooting, and enhancement delivery. This role is responsible for overseeing day-to-day team operations, including hiring, performance management, PTO approval, and administrative oversight, while ensuring the ServiceNow platform is stable, scalable, and aligned with business needs through adherence to best practices and stakeholder collaboration. This is remote but must live in: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, or Virginia. Salary ranging form 115K-130K.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong hands-on experience administering and configuring the ServiceNow platform.
Prior experience leading or supervising technical teams.
Demonstrated experience with people management responsibilities, including hiring, performance management, PTO approval, and employee administration.
Solid understanding of ITSM processes and ITIL-based service delivery.
Ability to balance hands-on technical work with leadership and administrative duties.
Strong communication skills with both technical teams and non-technical stakeholders.
Nice to Have Skills & Experience
ServiceNow certifications (CSA required; CIS or advanced certifications preferred).
Experience supporting enterprise-scale ServiceNow environments.
Prior experience in an IT operations, service delivery, or managed services environment.
Familiarity with Agile or structured delivery methodologies
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.