Customer Care Specialist - Billing/Collections

We are looking for a Customer Care Specialist with a focus on Billing/Collections to join the team in Alexandria, VA. This is a hybrid role, supporting a federal integrator in the electronic security space. This position will start 5 days per week on site through training period, and then go to 3 days on site, 2 days hybrid.
Responsibilities include:
- Creating and/or adjusting invoices ranging from $10,000 to $1M+
- Collections for outstanding invoices from customers
- Answering customer questions
- Supporting renewal process and sales compliance reporting
- Front end billing process all the way through collections process

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1+ year of professional experience in administrative role, ideally with exposure to billing/collections
Excel experience
MS Office experience
Excellent communication skills
Driven and proactive

Ability to obtain a govt clearance

Invoice creation / collections experience
Govt / Federal experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.