Job Description
We are seeking a dedicated NOC Technician to join our monitoring team, responsible for overseeing alerts and events across all networked systems in a 24/7/365 environment. This role includes after-hours support for the Service Desk, handling escalations, and answering third-party vendor calls during nights and weekends. The technician will follow up on automated tickets routed to departments and ensure timely resolution through coordination and documentation. Candidates must have experience with Active Directory, exposure to Linux and Windows systems, and familiarity with tools like Azure, SiteScope, and Zenoss. A minimum of 2 years NOC experience is required, with preference given to those holding an associate or bachelor’s degree and certifications such as Cisco or Security+. Training will be provided during a three-month day shift (8–5), after which the technician will work closely with a full-time weekend night employee and cover shifts as needed. Flexibility is essential, as the role includes remote work with one in-office night, and the schedule runs Thursday–Sunday nights, 6 PM–2 AM, starting mid to late October.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 2+ years of experience working in a NOC
- 1-3 years of experience with Active Directory
- Familiarity with in Windows and Linux systems
- 1-2 years of customer support experience in a help desk or IT environment
Nice to Have Skills & Experience
- CCNA or CCNP
Bachelors Degree
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.