Junior UX Designer

We’re looking for a Junior UX Designer to support the design of internal, web-based tools used by teams across the business, including customer care/contact center platforms. This role is focused on improving how users interact with complex systems by organizing information in a clear and intuitive way. In this role, you’ll partner closely with senior designers, product managers, and engineers to help simplify workflows and improve how information is presented and understood.
Design user experiences for internal-facing web applications, focusing on usability and efficiency over visual aesthetics
Structure complex data and workflows into clear, logical, and easy-to-navigate experiences
Define and refine information architecture and content hierarchy across tools
Partner with product, engineering, and operations teams to understand user needs and translate them into UX solutions
Conduct user research, usability testing, and workflow analysis to improve how information is consumed
Continuously iterate to reduce friction and improve productivity for internal users (ex: contact center agents)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1-3 years of UX design experience or relevant internships/projects/bootcamps
Basic understanding of information architecture, content organization, and/or information hierarchy
Exposure to designing web-based internal tools, dashboards, or data-heavy applications
Ability to think through user flows and break down simple workflows
Interest in systems thinking and improving how users interact with complex tools
Strong communication skills with different teams and willingness to learn in a collaborative environment

Experience participating in user research or usability testing
Experience designing internal tools/platforms (dashboards, admin tools, contact center platforms, etc.)
Ability to map and simplify workflows and data-heavy experiences
Experience improving operational efficiency through UX (reducing clicks, optimizing workflows, improving data clarity)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.