Level 2 Support Engineer

Post Date

Apr 17, 2024



ZIP/Postal Code

Jul 20, 2024 Insight Global

Job Type



Help Desk

Req #


Pay Rate

$60k - $90k (estimate)

Job Description

An employer based in Roanoke, TX is looking for a Level 2 Support Engineer to join their growing MSP organization. This person will be responsible for install, support, and maintain desktop software systems, and essentially work with all IT Support relating to issues with the internal systems and network infrastructure. Daily, they will be working through and managing trouble tickets via the company's Autotask ticketing system.

This is a small MSP company with a tight-knit attitude/aptitude first mentality. This is a permanent hire role posted at $70-80k as a base salary, with access to benefits and bonus plans as an internal employee.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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Required Skills & Experience

1-3 years working in a corporate IT-related fieldwork

Experience with Microsoft Office 365 migrations, administrations, and maintenance

2+ years troubleshooting and setting up end users in Microsoft Office 365

2+ years troubleshooting computer, printer, and network hardware for advanced issues.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.