Insight Global is looking for a Network Support Engineer to join a Fortune 100 client in Plano, TX. The support engineer will be supporting a wireless network refresh across 650+ sites to swap out old Aruba equipment with wireless Cisco and Cradle Point hardware. This individual will work as a liaison between the project management team and the outsourced deployment and support team to support the upgrade. This resource will be responsible for coordinating inventory and equipment shipments, reviewing and validating LLDs (low-level designs), testing equipment configurations, and act as the first escalation point for issues involving deployed Cisco and Aruba equipment (remotely troubleshooting routers and circuits). The network support engineer also act as an advisory consultant for other on-going network projects, assessing the current state and providing recommendations on ad-hoc issues that may arise. The ideal individual will come from a technical consultancy background and be a SME around network deployment.
- 5+ years of experience working as a network support engineer or similar field
- Experience supporting a large scale network upgrade or refresh
- Proven ability to review and validate LLDs (low-level designs)
- Expert knowledge regarding wireless networks and OT systems and ability to configure wireless network devices
- Experience supporting and troubleshooting Cisco hardware (SD1 routers)
- CCNA or CCNP certification (CCNP preferred)
- Excellent verbal and written communication, and the ability to work cross functionally with global teams
- Experience with Cradle Point hardware (troubleshooting)
- Experience with Aruba hardware
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.