Job Description
Insight Global is looking for Application Production Support for Global HR Applications at a large financial institution. The ideal candidate is responsible for providing support to end users and responding to issues related to incidents and problem management for multiple applications, focusing on leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer, client, and associate experience and restoring any impacts to those experiences regardless of where the root cause of the impact lies. This candidate is required to come on-site 3 days a week in Plano, TX or Charlotte, NC.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 7+ years of IT experience in production support with exposure to Level Two production support tasks.
• Experience on working with Oracle/PL SQL, OBI, Hadoop, Collibra, Informatica, Unix/Linux, Autosys, Bash scripting, windows/networking basics.
• Hands on experience with Splunk Enterprise and Dynatrace monitoring tools
• Experience with on-call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management.
• Strong expertise and understanding of Incident, Problem, Change management
Nice to Have Skills & Experience
• ITIL / SRE Certification
• Exposure working on global teams
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.