Wells Fargo Resident Technician- Irving

An employer is hiring a Campus Technician to service Wells Fargo in Irving TX. This role will require technical support for users located on the Wells Fargo campus. You will be responsible for assisting with all types of tickets that we receive such as troubleshoot and resolve software issues, hardware issues (provide a hot swap and assist with first time login), WAVE/VDI support, Reimage desktops and laptops, assist with installs, moves, LifeCycle events and EMDL disposal. You will be reimaging users devices via COSMIC utility and transfer end user data. Also, WFDC help center utility to remotely connect to users' machines and work on them. Phone etiquette is a must, you must be able to converse with the user and explain how to do certain tasks or procedures, install software from a website, how to plug and unplug certain cables and convey what they see.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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- Strong software troubleshooting skills
- Able to troubleshoot MS office suite, outlook, VPN network connectivity issues and learn proprietary applications
- Able to back up users' data and reimage device and also remote in to assist them with step by step instructions for how to do certain tasks, procedures, install software forma website, how to unplug certain cables and convey what they see.
- Comfortable working with a ticketing system, ServiceNow preferred
- Excellent customer service skills and attention to detail
- Able to keep up with administrative responsibilities around closing tickets and updating wo's.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.