Job Description
One of Insight Global’s customers is looking to onboard a Sr. Salesforce Analyst to their team to design, build, and optimize solutions across Salesforce Health Cloud, with significant usage in contact center workflows. They will build Apex features, batch jobs, and agentic AI automations tied to Health Cloud + contact center needs, pull work from the backlog, deliver against user stories, ship frequently, and collaborate with stakeholders for requirements, demo increments, and iterate. The ideal candidate must have experience with Salesforce Health Cloud in either a healthcare or contact center setting. This is an 8-month contract and is on-site 5 days a week in Irving, TX.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of professional experience as a Salesforce Developer (enterprise scale).
Certified in the following: Salesforce Administrator, Salesforce Platform Developer I & II (preferred), Salesforce Health Cloud (preferred), Salesforce AI
Deep hands-on with Salesforce Health Cloud (primary)—especially in contact center workflows.
Domain background in Healthcare or Contact Center environments.
Strong Apex expertise (OO design, governor limits, bulkification, async patterns).
Proven Agile delivery experience with excellent stakeholder communication (business + technical).
Practical AI scripting/orchestration (prompting patterns, guardrails, agent workflows) within Salesforce ecosystem.
Nice to Have Skills & Experience
Experience with Service Cloud (Omni-Channel, Case lifecycle, Knowledge, IVR/CTI), and Data Cloud (identity resolution, segments, activations).
MuleSoft or similar integration experience (REST/SOAP, auth, error recovery, patterns).
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.