Remote Escrow Lead

The Escrow Production Lead plays a critical role within the Centralized Escrow Production organization, overseeing large-scale back-office escrow production functions that support multiple lines of business. This role manages production execution through a blended onshore/offshore delivery model, ensuring service level commitments are met while driving efficiency through centralization, standardization, and data-driven decision-making.
The Lead is responsible for overseeing approximately 120 offshore production staff located in Lahore, Pakistan, who execute high-volume escrow production work. This role maintains ownership of production pipeline visibility, capacity planning, workflow effectiveness, and performance outcomes to ensure client needs are consistently met.
Key responsibilities include:
• Overseeing centralized escrow production activities, including:
○ Opening escrow orders
○ Ordering and tracking payoffs
○ Sending welcome packages to buyers and sellers
○ Managing back-office escrow production functions
• Ensuring production work is completed accurately, timely, and in compliance with internal standards, client requirements, and regulatory guidelines.
• Leading and supporting a hybrid onshore/offshore team structure, partnering closely with offshore leadership to manage daily output, quality, turnaround times, and escalations.
• Managing escrow production pipeline, workload distribution, and staffing capacity across centralized operations.
• Using analytics and reporting to identify trends, risks, and opportunities, and making data-backed recommendations to leadership.
• Driving continuous improvement initiatives focused on workflow standardization, scalability, and operational efficiency.
• Partnering with cross-functional teams (Escrow Operations, Technology, Quality, Training) to implement process improvements and best practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of escrow operations experience, including exposure to back-office or centralized escrow production functions.
• Proven experience overseeing escrow production teams, including direct or indirect management within high-volume or offshore production environments.
• Strong understanding of escrow processes, timelines, and production dependencies within a title insurance environment.
• Advanced analytical skills with the ability to interpret data and translate insights into operational decisions.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, dashboards, and data analysis.
• Experience managing production pipeline visibility, workload allocation, and capacity planning.
• Strong communication and collaboration skills across geographically distributed teams.

• Experience working within a centralized and standardized operating model.
• Prior responsibility for workforce optimization, capacity forecasting, or productivity modeling.
• Experience supporting or managing large offshore production teams.
• Familiarity with escrow production KPIs, SLAs, and quality metrics.
• Experience working within a large national title insurance underwriter or shared services organization.
Exposure to process improvement methodologies or operational transformation initiatives.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.