People Operations Consultant

A client in the Nashville, TN area is seeking a People Transformation & Optimization Consultant. They will partner with HR/People Operations leadership to assess, redesign, and optimize key People processes with a primary focus on leave administration. This individual will drive the development of a sustainable operating model that enhances employee self-service, strengthens vendor utilization, improves process ownership, and increases operational efficiency. The consultant will also support broader People Operations initiatives by documenting workflows, creating governance structures, and developing scalable processes that reduce reliance on manual support and institutional knowledge.

Additional Responsibilities:
• Assess and document current-state People Operations processes, workflows, ownership structures, and system touchpoints
• Analyze leave administration processes to identify inefficiencies, manual dependencies, and opportunities to increase vendor ownership
• Design future-state operating models with clear roles, responsibilities, governance standards, and escalation procedures
• Develop employee-facing resources, self-service documentation, SOPs, process maps, templates, and training materials
• Partner with HR, Benefits, Business Partners, Payroll, and external vendors to improve leave management capabilities and process adoption
• Support the enhancement and implementation of system-enabled solutions, including self-service and payroll integration improvements
• Lead change management activities to drive adoption of new processes and reduce reliance on People Operations for routine inquiries
• Create implementation roadmaps, transition plans, and knowledge transfer documentation
• Optimize additional People Operations programs such as relocation, tuition assistance, and severance/separation processes
• Establish scalable processes that improve operational continuity, compliance, ownership, and long-term sustainability

What Success Looks Like
• A streamlined and scalable leave operating model with increased vendor ownership and reduced administrative burden on internal HR teams
• Improved employee self-service experience with clear documentation and intuitive support resources
• Strong governance, ownership, and escalation processes across stakeholders
• Well-documented and sustainable People Operations programs with clear transition readiness
• Increased capacity for the People Operations team to focus on strategic initiatives and transformation priorities rather than transactional support activities
• Reduced operational risk through standardized processes, documentation, and accountability structures

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of experience in HR Operations, People Operations, HR Transformation, Process Improvement, or Organizational Effectiveness
• Experience redesigning operating models, workflows, and business processes
• Strong process documentation skills, including SOPs, process maps, work instructions, and knowledge transfer materials
• Experience managing or optimizing leave administration programs (FMLA, LOA, disability, accommodations, etc.)
• Experience working with third-party HR vendors and outsourced service providers
• Change management and organizational adoption experience
• Strong stakeholder management and cross-functional communication skills
• Ability to identify operational gaps, streamline processes, and improve scalability
• Experience creating governance, accountability, escalation, and service delivery frameworks
• Proficiency with HRIS platforms (Workday preferred)
• Local to Nashville, TN and open to 4 days onsite

• Experience supporting leave administration vendors such as Unum
• Workday experience, particularly employee self-service functionality
• Experience with HR shared services or HR operating model transformations
• Background in process optimization methodologies (Lean, Six Sigma, Continuous Improvement)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.