Job Description
Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more.
IS Specialist Duties and Responsibilities
Support the end users on incidents logged in our online ticket system or help with regional requests
Support basic level Windows server and Unix
Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
Support on network issues (LAN, WAN, Wi-Fi)
Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
On call for after-hours IS issues and prepared to travel and support other offices in the network
Server room maintenance and administration (including backups)
Automation & Innovation (including PowerShell)
Procurement, Asset management, and Inventory
Audio/visual equipment maintenance and troubleshooting
Telecom administration and maintenance
Administration of Expeditors Proprietary Applications
Administration of 3rd Party Systems
Capacity utilization and planning
Helpdesk administration
Training
Disaster recovery & high availability
Cybersecurity
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Effective written and verbal communication skills in English
Time management and task prioritization (including project work)
Collaborative mindset
Knowledge of latest technologies and industry trends
Commitment to company policies and controls
Customer service skills
24-hour availability for after-hour incidents & implementations
A sense of urgency
Desired Technical Experience:
Windows PC troubleshooting, maintenance, and deployment
Printers/copiers
Networking fundamentals (LAN/WAN), Including warehouse RF setup and configuration
Windows Server Administration (including AD and Group policies)
Linux Server Administration (fundamentals)
Virtualization
Remote administration
Mobile devices (iOS/Android)
Cybersecurity
Nice to Have Skills & Experience
Preferred Education and Experience:
Preferred Bachelor’s Degree
IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux, A+, Network+, Security+
Preferred IT helpdesk background
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.