Traveling Desktop Support Technician- Nashville TN

Post Date

Nov 18, 2024

Location

Lebanon,
Tennessee

ZIP/Postal Code

37090
US
Jun 01, 2026 Insight Global

Job Type

Contract-to-perm

Category

Desktop Support

Req #

TPA-747729

Pay Rate

$18 - $23 (hourly estimate)

Job Description

Day-to-Day - Projects
This position is heavy travel. Traveling to multiple store locations per week, including overnight stays when visiting far away locations when it makes sense. This position will also be heavily involved with project deliveries working hand in hand with other team members, and teams to meet deadlines. Hours varies during project deadlines to meet company requirements.

Day-to-Day -- Daily Store Visits\Maintenance Mode
This position is heavy travel. Traveling to multiple store locations per week, including overnight stays when visiting far away locations when it makes sense. While doing store visits, you will be assigned tickets that might help guide you for a portion of your day, outside of those guidelines you will be responsible for cleanliness of our equipment and stations including cable management, labeling of equipment as well as being proactive and replacing damaged\bad equipment. We work hand in hand with store personnel including management team, sales team, and office staff. Assisting them with any issue they may be reporting at the time. This position during maintenance mode will be a 9 to 6 Monday thru Friday.


All contactors will be training for a few weeks depending on how quick they pick things up. They will be training onsite in the Warehouse, and surrounding stores. (can stay overnight for training if that makes sense- will be able to expense hotel)
Once they start the role after training- they will be at their home base and traveling 1-4 hour radius to different stores for support depending on need/projects. Must be comfortable traveling. Will be reimbursed for mileage and any overnight stays required. Will be paid during travel time as well. OT possible.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Required Skills & Experience

Entry level, 1-3 years' experience
Experienced with Active Directory
Hardware and Software support
Office Suite Knowledge
Customer service focused personality, ability to follow instructions, positive attitude
Onsite, hands on desktop support
Basic networking experience
Windows 10 environment

Comfortable covering/traveling 6 stores:
Territory includes:
Murfeesboro
Lebanon
Nashville
Cool Springs
Huntsville

Nice to Have Skills & Experience

Generic Plusses
Prior Experience with ServiceNow
Wireless troubleshooting support
Remote Support skills

Certificate Plusses
A+ and/or Network +

Software Plusses
Active Directory
MECM "Microsoft End Point Configuration Management"
UMS "Universal Management Suites"
Citrix Cloud Monitoring
Citrix
One Note
One Drive
Microsoft Teams

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.