Job Description
- Serve as the primary Jira administrator and support consultant, handling all incoming Jira support tickets
- Triage, troubleshoot, and resolve Jira issues across projects, workflows, permissions, and configurations
- Configure and maintain Jira projects, workflows, screens, fields, issue types, automations, and permissions
- Support development teams with Jira best practices, process improvements, and tool optimization
- Manage Jira user access, roles, and security schemes
- Handle escalations related to Jira performance, integrations, and complex configuration issues
- Support Agile delivery by ensuring Jira boards, backlogs, sprint workflows, and reporting are properly configured
- Partner with engineering and product stakeholders to translate process needs into Jira solutions
- Monitor system health and proactively identify risks or improvements
- Provide limited documentation and knowledge transfer where appropriate
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Guaranteed 20 hours per week (paid regardless of ticket volume)
- Actual hours may increase or decrease week‑to‑week depending on development cycles and support demand
- Must be comfortable serving as the sole Jira support and on‑call resource
- Requires high responsiveness during agreed‑upon support windows
- Minimal oversight — this role operates independently
- Experience with Jira integrations (e.g., Confluence, CI/CD tools, Git-based platforms)
- Jira Administrator or Atlassian certification(s)
- Experience operating in lean environments as a single‑threaded owner
- Consulting background supporting multiple teams or environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.