Job Description
We are seeking an experienced IT Asset Provisioning Specialist to support a high-volume Windows device provisioning environment. This role is ideal for someone with strong hands-on experience in Microsoft Intune and the full lifecycle of Windows device imaging, provisioning, deployment, shipping, and troubleshooting. The right candidate will be able to step in quickly, work independently, and contribute with minimal ramp-up time.
Key Responsibilities
• Image, configure, provision, and deploy Windows devices for end users
• Manage device enrollment and configuration using Microsoft Intune, with a focus on Windows endpoints
• Prepare and ship hardware assets accurately and on schedule
• Troubleshoot device, provisioning, and deployment issues
• Track work and updates through ticketing systems
• Provide Tier 2 support, while collaborating with broader IT support teams as needed
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Required Qualifications
• Hands-on experience with Microsoft Intune, specifically supporting Windows devices
• Several years of experience imaging, provisioning, shipping, and troubleshooting Windows hardware
• Prior experience in computer / IT asset provisioning
• Comfortable working in ticketing systems and managing work queues
• Able to work effectively in an onsite role, with remote managers
• Proven ability to ramp up quickly and operate with minimal supervision
Preferred Background
• Tier 2 support experience preferred; strong Tier 1 candidates or lighter Tier 3 candidates will also be considered
• More seasoned candidates strongly preferred
• Availability to start immediately, or on short notice, is a plus
Nice to Have Skills & Experience
Bilingual English and French
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.