Job Description
Insight Global is seeking a Knowledge Management Specialist to support a Federal client on site in Charleston South Carolina. As a Knowledge Management (KM) Specialist, you will support a multi-team Agile software development program by designing, implementing, and maintaining structured knowledge-sharing practices that enhance program execution, reduce operational risk, and improve organizational maturity. You will work across Product, Development, Test, DevOps, and Program Management functions to ensure critical technical, process, and operational knowledge is captured, organized, and readily accessible. Your efforts will directly support program continuity, compliance readiness, and long-term scalability. This role is critical to strengthening cross-team communication, reducing knowledge silos, and improving overall program cohesion. You will act as a central integrator of information, ensuring that technical knowledge, business processes, and operational standards are institutionalized rather than retained informally. You will collaborate closely with Product Owners, technical leads, and Program Management to identify gaps in documentation, streamline information flow, and implement sustainable knowledge governance practices. This is not a purely administrative or technical writing role; it is a strategic function focused on enabling program maturity and resilience.
6 mo contract to hire opportunity
Hybrid role: 3 days a week in North Charleston office, 2 days remote
Core hours: 9-3
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Secret clearance eligibility
- Bachelor’s degree in Information Systems, Technical Writing, Business Administration, Computer Science, or related field (or must have degree in process)
- 2+ years technical writing, editing, and proofreading experience
- 2+ years experience with knowledge management, technical documentation, process improvement, or related field within a software development environment.
- Experience supporting Agile/Scrum development teams.
- Demonstrated ability to organize complex technical and operational information into structured, accessible formats.
- Experience with collaboration and documentation platforms, specifically Confluence
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively.
Nice to Have Skills & Experience
- XML or HTML familiarity
- Experience with Adobe technical suite
- Experience with HAT tools ( health authoring tools )
- Experience with Robo Help or FrameMaker (Adobe tools)
- Experience supporting government or regulated programs.
- Secret clearance
- Familiarity with cloud-based environments (AWS preferred).
- Knowledge of software development lifecycle (SDLC) best practices.
- Agile or Knowledge Management certifications (ex. CSM, SAFe, ITIL, KM certification)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.