Job Description
• 2+ years of overall IT support experience
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Required Skills & Experience
An employer is seeking an IT Support Specialists for a large power manufacturing company sitting in Fort Mill, SC. This person will provide professional support for end users of personal computers or their associated networks, hardware, software, or peripherals. Responsibilities include:
• Receive referrals from tier 1/help desk support and troubleshoot, diagnose, and resolve more complex operating errors
• Install and configure software or hardware updates or patches
• Evaluate and resolve network connectivity or communications systems issues
• Develop and maintain documentation related to systems or workstations and may provide user training
• Ensure systems and workstations are compliant with organizational policies and security standards
• May set up and deploy new user workstations or accounts
• May assist with IT asset tracking
• Complete all necessary documents fully and accurately
• Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
• Follow all Safety, Environmental and Quality policies, and procedures
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.