Bank Operations Analyst

A client of insight global is seeking a Quality Assurance Operations Specialist. In this role you will have a diverse set of responsibilities focused on ensuring the accuracy, efficiency, and compliance of deposit operations. Here's a summary of their day-to-day activities:
1. Review and Monitoring: They review and monitor deposit operations activities to ensure they meet bank policies and regulatory requirements.
2. Audits and Quality Checks: Conduct regular audits and quality checks on deposit transactions, such as deposits, withdrawals, transfers, and account maintenance.
3. Discrepancy Investigation: Identify and investigate discrepancies, errors, and irregularities in deposit operations, recommending corrective actions.
4. Collaboration: Work with deposit operations staff to develop and implement quality control measures and process improvements.
5. Reporting: Prepare and maintain detailed reports and documentation related to quality assurance activities and findings.
6. Policy Development: Assist in developing and maintaining deposit operations policies, procedures, and training materials.
7. Training and Support: Provide training and support to deposit operations staff on quality assurance best practices and compliance requirements.
8. Continuous Improvement: Monitor and evaluate the effectiveness of quality control measures and recommend continuous improvements.
9. Industry Awareness: Stay current with industry trends, regulatory changes, and best practices related to deposit operations and quality assurance.
Specific Tasks: Handle tasks such as NSF/Exception Item Processing, dormant check handling, check adjustments, returned items, large item review, EFT disputes, debit card support, EFT fraud reviews, Reg E audit results, levy and garnishment processing, subpoena processing, GL reconciliation, foreign item processing, IOLTA/IRETA remittance, CDARS/ICS network activities, IRA portfolio oversight, escheatment processing, internet banking and treasury management support, wire transfer execution, ACH processing, annual Christmas Club payout, and EOY tax notice coordination.

Compensation:

$25/hr to $33/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Three to five years successful experience working in a centralized operations or branch
environment.
• Ability to effectively troubleshoot problems and take a proactive approach in issue resolution.
• Excellent written and verbal communication and presentation skills.
• Ability to always respond effectively to inquiries from internal team members and customers and
demonstration of excellence in customer service.
• Working knowledge of word processing, spreadsheet, and database software programs desired



Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Three to five years bank operations experience .
Working knowledge of word processing, spreadsheet, and database software programs desired
Experience reviewing bank transactions such as: Deposits withdrawals, transfers, check adjustments, returned checks, wire transfers, ACH, etc.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.