Wiki/Knowledge Base Administrator

The Wiki / Knowledge Base Administrator is responsible for building, organizing, maintaining, and evolving the organization’s internal and/or external knowledge base. This role ensures that information is accurate, discoverable, up to date, and easy to use, serving as a central source of truth for teams and stakeholders. Key tools are MS Teams/SharePoint and ServiceNow.

Key Responsibilities
-Design, build, and maintain the wiki or knowledge base structures
-Create, edit, and curate documentation, guides, FAQs, and reference materials
-Establish and enforce documentation standards, templates, and style guidelines
-Organize content using clear information architecture (categories, tags, navigation)
-Ensure content accuracy, consistency, and version control
-Collaborate with subject matter experts to capture and document knowledge
-Review, audit, and retire outdated or redundant content
-Improve content discoverability and usability through search optimization and feedback
-Train team members on how to contribute to and use the knowledge base
-Monitor usage, identify gaps, and continuously improve documentation quality

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-2-4 Years of experience
-Experience managing a wiki, knowledge base, or documentation system
-Strong written communication and editing skills
-Ability to translate complex information into clear, user-friendly content
-Experience with knowledge base and wiki tools (e.g., SharePoint, ServiceNow, Confluence, MediaWiki, Git-based docs, etc.)
-Understanding of information architecture and content organization
-Strong attention to detail and content accuracy
-Ability to work independently and collaborate across teams

-Knowledge of SAP products
-Knowledge of various cloud platforms (e.g. AWS, AZURE, GCP)
-Technical background or familiarity with software development workflows
-Basic HTML, Markdown, or documentation tooling experience
-Experience with version control systems (e.g., Git)
-UX or content design experience
-Analytics or reporting on content usage and effectiveness

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.