Job Description
Role Overview
Avanade is supporting a client through a Windows 11 upgrade initiative and is seeking a Service Desk / Field Services resource to provide hands on desktop support and end user assistance. This role is customer facing and requires strong technical troubleshooting skills combined with excellent interpersonal communication.
The ideal candidate is comfortable working directly with corporate users, resolving desktop and application issues, and supporting OS upgrades in an enterprise environment.
Key Responsibilities
• Provide service desk and/or field support to end users during a Windows 11 upgrade
• Troubleshoot desktop operating system issues and hardware related problems
• Support and resolve client application compatibility issues related to Windows 11
• Assist users with post upgrade questions, configuration issues, and basic training
• Document issues, resolutions, and escalations according to support processes
• Work closely with technical teams to ensure a smooth and efficient upgrade experience
• Deliver a high level of customer service while interacting with corporate users
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Required Skills & Experience
• Prior experience in a Service Desk or Field Services role
• Strong Windows desktop OS troubleshooting skills
• Hands on experience supporting or deploying Windows 11
• Experience troubleshooting client application compatibility issues
• Excellent interpersonal and communication skills
• Ability to work effectively with non technical users in a corporate environment
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.