Job Description
• Lead template optimization and scheduling improvements
• Improve referral workflows and conversion rates
• Analyze and act on access KPI’s (new patient lag, template utilization, referral conversion, etc.)
• Partner closely with physician and administrative leaders to challenge current workflows
• Support a shift toward a more patient‑centered scheduling model while respecting academic medicine constraints
• Leverage Epic Cadence and other technology solutions to drive access improvements
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1) Proven experience with template optimization and referral process improvement, including both centralized and decentralized scheduling/referral models
2) Strong understanding of access-related KPI’s (referral conversion, new patient median lag, template utilization) and demonstrated ability to drive improvement through process and technology changes
3) Hands‑on experience with Epic Cadence and familiarity with access‑related technology solutions used to improve patient throughput and access
4) Ability to work effectively with physician and administrative leaders, challenge the status quo, and advance a more patient‑focused scheduling approach while respecting the complexities of academic medicine
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.