Field Service Manager

Insight Global is looking to hire a Field Service Manager for their components division. Under limited supervision, directs a team of Field Service leads & associates across the Western Region (West of the Mississippi) to service multiple accounts and locations. Supervise and manage the field service forecast-based annual operating plan (AOP), to include profit-maximizing objectives for the utilization of labor, materials, facilities, etc. Manages all field services processes and practices and ensures consistency throughout the organization. This role is a hybrid position that will require 30-40% domestic travel.

ESSENTIAL FUNCTIONS
• Lead and manage field service operations, including installation, repair, preventive maintenance, and engineering upgrades at customer sites.
• Ensure consistent field service processes, procedures, and recordkeeping across the organization.
• Develop and manage annual budgets, forecasts, and operating plans for field service and Quick Response Center operations.
• Monitor labor, materials, and resource utilization to achieve profitability goals.
• Schedule and deploy personnel to respond to customer needs and critical service situations.
• Serve as a key point of contact for customers regarding service-related issues and escalations.
• Recruit, develop, coach, and evaluate employees to ensure high performance and operational effectiveness.
• Oversee employee onboarding, training, and professional development programs.
• Prepare service contract quotations and monitor contract performance.
• Track Quick Response Center activities, analyze product failures, and recommend corrective actions.
• Monitor customer trends and implement strategies to improve customer satisfaction and retention.
• Manage the activities and performance of Quick Response Center personnel.
• Provide hands-on support and Technical expertise when required to support installs, service contracts, and or PTO back up.
• Support long-term business planning, forecasting, and growth initiatives related to non-Ebara vacuum pump remanufacturing services.
• Work with customers and industry partners to identify emerging technologies, market trends, and future service requirements of non-Ebara products.
• Perform other duties as assigned.
• Complies with EBARA’s safety policies, including participation in and completion of all required safety training.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1. P&L (Financial Ownership) Strong experience managing budgets, forecasting, and overall service P&L performance
2. Proven ability to lead, coach and manage distributed field teams of 20-30+
3. 8+ years of electro-mechanical field service, including installs, maintenance, and service delivery
4. Semiconductor Industry experience supporting fab environments
5. Advanced Excel and data forecasting skills, strong reporting, data analysis and forecasting capabilities to track performance and drive decisions
6. Willingness to Travel (30-40%)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.