UKG Consultant

Insight Global is seeking a highly motivated and experienced UKG Pro Workforce Management Support Consultant to join our Operate team. The ideal candidate will possess a deep understanding of UKG (Ultimate Kronos Group) solutions and demonstrates a strong ability to provide exceptional support and consultancy services to our clients. In particular, we are seeking a functional subject matter expert with hands on experience in UKG Pro Workforce Management (WFM)—specifically in Timekeeping and Advanced Scheduling—with demonstrated capability in configuring and supporting complex rules related to overtime, collective agreements, and other unionized workforce requirements.

What will your typical day look like?

In this role, you will provide expert support to clients utilizing UKG solutions by addressing and resolving technical issues, system errors, and user inquiries promptly and efficiently. You will perform regular system maintenance, updates, and configurations to ensure optimal performance and compliance with industry standards. Diagnosing and troubleshooting complex technical problems will be a key responsibility, requiring close collaboration with clients and internal teams to implement effective solutions. Additionally, you will conduct training sessions and develop documentation to educate clients on best practices, system functionalities, and new features. By identifying opportunities for process improvements and system enhancements, you will offer recommendations and assist clients with their implementation.

Working closely with cross-functional teams—including developers, project managers, and other consultants—you will deliver comprehensive support and consultancy services. You will also generate and analyze reports on system performance, user activity, and support metrics to provide valuable insights and recommendations to clients. Managing the day-to-day support requirements of clients’ UKG managed services engagements, you will collaborate with clients to understand their business objectives, challenges, and technology needs, identifying areas where technology can drive improvements and efficiencies. Continuous monitoring and evaluation of implemented solutions will enable you to recommend updates, upgrades, or modifications to optimize performance as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Minimum of 5 years of experience in supporting and consulting on UKG solutions (formerly Kronos)
• Demonstrated hands on expertise with UKG Pro Workforce Management (WFM), most importantly Timekeeping and Advanced Scheduling, with the ability to support and configure complex pay rules, work rules, forecasting, accruals, schedule optimization, and unionized workforce requirements.
• Strong experience supporting multiple UKG releases as the subject matter expert
• Strong understanding of the bigger picture, operational challenges, and the full scale UKG landscape / market.
• Proficiency in UKG software, including Workforce Central, Workforce Dimensions, and other related modules. Strong understanding of integrations, particularly BOOMI, and data analysis.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

• Experience with specialized configurations such as call lists, averaging period overtime, and 24/7 rotation scheduling is highly beneficial and considered a strong asset.
• Relevant UKG Pro WFM certifications and badges are highly desirable.
• Experience supporting large, complex environments such as healthcare, public sector, or 24/7 operations is considered a strong asset.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.