Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is seeking an experienced Scrum Master to join our Digital Banking Contact Center team, where you will lead the delivery of innovative, customer‑focused solutions that support front‑line agents and enhance client experiences across digital and assisted channels.
In this role, you will be responsible for facilitating agile practices, removing impediments, and ensuring high‑quality delivery across the full software development lifecycle (SDLC). You will work closely with product owners, developers, business analysts, QA engineers, contact center operations, and other stakeholders to ensure alignment on vision, priorities, and outcomes.You will also act as an agile coach, fostering a strong team culture focused on collaboration, transparency, continuous improvement, and measurable performance outcomes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- experience with a contact center LOB - understanding of genesys cloud and ecosystem within contact center (call flows, IVR systems, googlechat bot)
- Background in software development, either as a business systems analyst, developer, or quality assurance engineer, with a strong understanding of the SDLC, including design, development, testing, deployment, and maintenance
- Proficiency in using Jira and Confluence to manage projects, track progress, document requirements, and communicate effectively
- Experience in working with both waterfall and agile methodologies, and the ability to adapt to changing priorities and requirements
- strong passion for continuous improvement with great exp
-Highly focused on team culture measuring metrics
Nice to Have Skills & Experience
financial experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.