Product Owner

Insight Global is seeking a Product Owner that will lead the vision, strategy, and execution of key deliveries for Retail Assisted Channels Platform for a Big 5 banking client. The successful candidate will ensure seamless integration across assisted and digital channels. This role bridges business objectives with technology capabilities to deliver modernized, customer-centric experiences for frontline teams and clients.

Key Responsibilities:
· Define and communicate the product vision and roadmap for the pod aligned with the Assisted Channels Platform strategy.
· Own the end-to-end product lifecycle: ideation, backlog prioritization, development, testing, and retirement, working alongside Product and Process Managers.
· Create and maintain a prioritized product backlog that maximizes business value and customer experience, including capability to complete business cases and assess project benefits as needed. Prioritization must be defined according to a measurable system.
· Create and track measurable KPIs and OKRs.
· Act as the voice of the business and owner of the user experience, collaborating with frontline teams, technology partners, and leadership to clarify requirements and acceptance criteria.
· Facilitate product discovery sessions, sprint reviews, and roadmap presentations
· Prioritize features that alleviate pain points and improve assisted channel journeys
Ensure seamless integration and stability across platforms to enhance frontline productivity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3-5+ years of product ownership experience within financial services
Agile methodology experience
Jira & Confluence
Strong analytical mindset - leveraging data for product decisions
Exceptional communication skills and stakeholder management
Knowledge of digital transformation tends and omnichannel strategies
Experience in managing complex IT delivery processes and integrations
Expectational analytical mindset (ie. Calculating benefit)

Experience with digital assisted channel technologies/platforms

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.