Operations Associate

The Operations Associate will support day-to-day banking and deposit operations, ensuring accurate transaction processing, timely exception resolution, and operational accuracy across multiple currency centers. This role focuses on money movement, reconciliation, automation support, and internal communications within a fast-paced operations environment.
Key responsibilities include processing deposits and withdrawals, resolving transaction and ATM-related exceptions, managing cash orders and cheque returns, and supporting backend automation and reporting processes. This role operates on a late shift and is well-suited for someone detail-oriented, process-driven, and comfortable working with financial data and operational systems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Experience in banking operations, deposits, or transaction processing
Post-secondary education in a related field is an asset, or an equivalent combination of education and experience.
Hands-on experience with money movement, including debits, credits, and withdrawals
Ability to process and reconcile transactions, balances, and exception reports
Experience handling ATM-related transactions and dispute resolution
Strong understanding of deposit operations, cheque returns, cash orders, and money-in-slip processing
Proficiency in Excel for operational tracking and reporting
Experience working with shared inboxes and exception-based email workflows
Ability to follow structured processes and meet strict daily processing timelines
Strong communication skills and ability to collaborate within a team environment
Comfortable working late shifts (1 PM–9 PM) and occasional overtime

Experience using Power BI for reporting or operational insights
Exposure to automation initiatives within banking or operations environments
Experience supporting backend automation for deposits or client orders
Understanding of general ledger (GL) movement and key-off reports
Prior experience working across multiple processing cycles (mid-day and end-of-day runs)
Experience in transaction file formatting or batch processing workflows

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.