Bilingual Client Service Advisor

BMO’s Commercial Banking team partners with some of Canada’s largest corporations — organizations that expect precision, speed, and a service experience that matches the scale of their business. We’re looking for a Client Service Advisor fluent in Cantonese or Mandarin and English to support day‑to‑day inquiries, strengthen client relationships, and ensure seamless banking experiences for our commercial clients.

This role is ideal for someone who thrives in a fast‑paced environment, communicates with clarity across languages, and enjoys solving complex client needs with professionalism and care.

Key Responsibilities
Client Support — Serve as the primary point of contact for day‑to‑day inquiries from large corporate clients, ensuring timely and accurate responses.

Bilingual Communication — Provide service in fluent Cantonese or Mandarin and English, supporting clients who prefer to conduct business in their native language.

Issue Resolution — Investigate and resolve account‑related questions, transaction issues, digital banking challenges, and service requests.

Commercial Banking Operations — Support onboarding, account maintenance, treasury services, cash management inquiries, and documentation coordination.

Relationship Management — Build trust with corporate clients by delivering consistent, high‑quality service and escalating complex matters to Relationship Managers when needed.

Process Excellence — Identify opportunities to streamline workflows, improve client experience, and reduce friction in service delivery.

Compliance & Risk — Ensure all activities follow BMO policies, regulatory requirements, and risk management standards.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1+ years of customer service experience
FLUENT in both English and or Manderian or Cantonese
Exposure to Banking related roles or the finanical indsurty
Excellent Communication Skills

Commercial Banking or long term banking experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.