Product Manager

Insight Global is looking for a Product Manager to support a top retail client with the definition, launch, and ongoing optimization of digital and eCommerce experiences. This individual will be responsible for selecting and optimizing product solutions that support an interconnected digital strategy, while contributing to long-term product vision and roadmap execution.

The Product Manager will work closely with senior eCommerce leaders, technology teams, UX, analytics, and business stakeholders to translate customer and business needs into actionable product strategies and requirements. This role will own short- and long-term product roadmaps, manage and prioritize backlogs, and continuously measure and improve product performance against defined goals and KPIs.

In this role, the Product Manager will monitor the competitive landscape, leverage market research and customer insights, and make informed trade-off decisions to balance scope, timeline, and quality. They will also collaborate with cross-functional and third-party partners to ensure successful delivery, rollout, and adoption of product initiatives. The position includes active participation in Agile ceremonies, stakeholder communication, and, where applicable, people leadership, coaching, and talent development.


Key Responsibilities:
Strategy and Roadmap Planning
• Monitors competitive landscape to recommend the best-in-class experiences and solutions.
• Identify goals, KPIs, and insights in partnership with stakeholders to determine product value.
• Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, matrixed teams, and third-party partners.
• Communicates and evangelizes the product goals, initiatives in pipeline, impact on business, customer and brand to stakeholders and leadership.
• Work closely with the Web Analytics and Customer Insights team to understand market research and customer attitudes as it pertains to the digital landscape.
• Establishes a partnership with respective US product teams and meets periodically to share/align roadmaps, solutions and technology direction.


Delivery Management and Execution
• Develops, maintains, and oversees the execution of a short and long-term product roadmap.
• Manages and prioritizes the product backlog based on business value, customer needs, and technical feasibility.
• Continuously measures, analyzes, and improves the performance of website features against stated business needs.
• Makes trade-off decisions to balance scope, time, and quality while managing stakeholder expectations.
• Collaborates with functional groups within the Canadian division to translate customer and business needs into detailed product requirements and specifications.
• Provides clear and concise project artifacts (e.g., user stories, requirements, acceptance criteria, process maps, business plans, etc.).
• Ensures that the development team understands the requirements and the intended user experience.
• Participates in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Leads and supports product rollout, process definition, and training documentation (change management)

People, Team, and Stakeholder Management
• Collaborates with development, design, and business stakeholders to ensure that the product is developed and delivered successfully.
• Partners with web IT to manage the ongoing implementation of website features to ensure project milestones are met, as well as assess project risks, dependencies, and resource requirements.
• Partners with Procurement to manage and negotiate new vendor contracts and renewals.
• Understands all product costs/revenue potential and recommends changes in business model or pricing to Director.
• Facilitates communication and coordination across different teams to resolve any issues that may arise.
• Communicates effectively with stakeholders to keep them informed about product progress, changes, and plans.
• Manages directs reports on deliverables, (project and product) activities and talent development.
• Actively participate in talent acquisition & retention activities, and mentor & coach individuals in immediate and adjacent teams.
• Guides team members in strategy, alignment, analysis, prioritization, and execution of tasks
• Fosters collaboration with immediate team members (Technology, User Experience, Business functions etc.) to drive value and identify and resolve impediments.
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with, and understanding user needs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3+ years of experience in product management within an eCommerce, digital, or technology-driven environment.
• 1+ year of people management experience.
• Experience defining product strategy, owning product roadmaps, and driving end-to-end delivery.
• Strong ability to translate business and customer needs into clear product requirements and user stories.
• Hands-on experience managing and prioritizing product backlogs in an Agile environment.
• Strong analytical skills, including the use of KPIs, web analytics, and customer insights.
• Proven ability to work cross-functionally with technology, UX, business stakeholders, and external partners.
• Excellent communication and stakeholder management skills. Proven story telling abilities and hands-on experience navigating tough conversations.
• Post-secondary education in a related field or equivalent experience.
• Ability to work onsite in Toronto with occasional local travel.

• Online retail experience.
• Previous people management or team leadership experience.
• Certified Scrum Product Owner (CSPO) or similar Agile certification.
• Experience partnering with US-based or global product teams.
• Experience with vendor management, procurement, or contract negotiations.
• Familiarity with tools such as Jira, Confluence, Airtable, Miro, and Microsoft Office 365.
• Experience supporting product rollout, change management, and training documentation.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.