Process Analyst

Job Description

Insight Global is seeking a Process Analyst who is responsible for designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.

· Acts as a trusted advisor to assigned business/group.

· Influences and negotiates to achieve business objectives.

· Recommends and implements solutions based on analysis of issues and implications for the business.

· Assists in the development of strategic plans.

· Identifies emerging issues and trends to inform decision-making.

· Helps determine business priorities and best sequence for execution of business/group strategy.

· Conducts independent analysis and assessment to resolve strategic issues.

· Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

· Builds effective relationships and collaborates with internal/external stakeholders.

· Ensures alignment between stakeholders.

· Monitors and tracks performance, and addresses any issues.

· Designs and produces regular and ad-hoc reports, and dashboards.

· Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

· Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

· Leads or participates in defining the change/communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Typically between 1- 2 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Lean 6 sigma belt (minimum yellow belt)
- Excellent verbal and written communication skills
- Excellent analytical problem solving skills

- exposure to Power BI and/or Blueworks live
- other data visualization experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.