Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is looking for a Site Reliability Engineer remote in LATAM to join a AAA game company for a contract opportunity. You will be joining the Ops vertical of this engineering team and help keep AI-powered developer tools, Copilot, Claude Code, Cursor, GitLab Duo, and others, running reliably for the engineers building the company's highest profile games. You will productize third-party AI tooling, automate the operational work that currently consumes engineering capacity, and keep internal customers unblocked. Reporting to the Technical Director, you will:
Operate and support production AI developer tools across the company, including access management, seat triage, telemetry, observability, and chargeback reporting.
Productize third-party tools through the legal, security, and procurement gates required for broad company rollout.
Build and maintain the automated evaluation framework that benchmarks AI dev tools, and run periodic evaluation studies across vendors.
Stand up and own dashboards (Grafana, PowerBI) that give leadership visibility into adoption, cost, and reliability.
Run Office Hours and internal enablement, and drive the digital assistant as a frontline support channel.
Maintain handed-off products from Core Development that no longer have a dedicated dev team, keep them stable, secure, and supported.
Respond to incidents quickly, root-cause issues, and turn fixes into automation so the same toil doesn't recur.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years in an SRE, DevOps, or Production Engineering role supporting enterprise developer tools or platforms.
Hands-on with cloud platforms (Azure or AWS preferred), microservices, and distributed systems.
Strong scripting and automation in Python (preferred), Bash, or PowerShell; comfortable reading C# or Node when needed.
Familiarity with Docker, Kubernetes, Terraform, and CI/CD pipelines (GitHub Actions, GitLab CI, or Azure DevOps).
Experience operating observability stacks (Grafana, Prometheus, Datadog, Splunk, or similar) and building actionable dashboards.
Excellent written communication; comfortable being the customer-facing voice for an engineering team.
Proven ability to drive operational projects across cross-functional teams (legal, security, finance) without dropping balls.
Nice to Have Skills & Experience
Experience operating or integrating LLM APIs (OpenAI, Anthropic) and Generative AI dev tools (Copilot, Claude Code, Cursor, GitLab Duo) in an enterprise context.
Experience building chargeback or FinOps reporting for cloud / SaaS spend.
Familiarity with prompt evaluation frameworks, vector databases, or RAG pipelines.
PowerBI report authoring and IT / finance stakeholder communication.
Cloud certifications (Azure, AWS) or recognized SRE certifications.
Prior engagement with AAA-scale game studio environments.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.