Job Description
The Network Engineer III – Palo Alto Prisma will be responsible for 24×7 operational support, escalation, and lifecycle management of enterprise Prisma SD WAN and Prisma Access solutions within Managed Services and Network as a Service (NaaS) environments. This role serves as a Tier 3 escalation engineer, supporting complex global, hybrid, and cloud customer networks, leading high severity incident response, and ensuring service quality, stability, and customer satisfaction. The engineer works cross functionally with Managed Services, Security, Network, Engineering, Presales, Product, and Service Management teams, while mentoring junior engineers and contributing to platform maturity, automation, and operational excellence.
Key Responsibilities
• Provide Tier 3, 24×7 operational support for Prisma SD WAN, Prisma Access, GlobalProtect, IPsec, and FWaaS
• Lead major incident response, customer communications, and root cause analysis
• Own the full service lifecycle: onboarding, changes, upgrades, migrations, and decommissioning
• Design and validate secure, resilient Prisma SASE architectures with proper routing, segmentation, and HA
• Support advanced routing and SD WAN (BGP required, OSPF) across global WANs
• Enable and troubleshoot cloud connectivity (AWS, Azure, GCP)
• Support Zero Trust services including ZTNA, SWG, and identity integrations
• Drive automation, observability, documentation, and operational standardization
• Mentor Tier 1/2 engineers and support cross vendor SASE/SD WAN environments as needed
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 5+ years of network engineering experience
- Hands on experience with Palo Alto Prisma Access – support, troubleshooting, implementation
- Experience in SDWAN (Prisma SDWAN preferred)
- Advanced WAN and routing expertise – BGP & OSPF protocols
- Palo Alto Strata Cloud Manager (SCM) or Panorama expirence
Nice to Have Skills & Experience
- Palo Alto Networks Certified SD-WAN Engineer
- Palo Alto Networks Certified Security Service Edge Engineer
- Palo Alto Prisma Certified Cloud Security Engineer (PCCSE)
- Cisco certifications (CCNP or CCIE) highly recommended
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.