Job Description
Insight Global is seeking three Deskside Support Technicians in the Cleveland, OH area. These people are going to be joining a team of roughly 6 total. They will be providing support to internal employees, including the C-Level Suite. There is roughly 1,500 users, while doing roughly 5-15 tickets a day. The client is a Microsoft Shop with Dell Computers. If the person has any Active Directory, SSCM, or Windows10 experience, that would be a plus. The most important thing is going to be finding hardworking individuals who present themselves well due to the C-Level Suite executives they will be supporting. This role is roughly 20-28hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 1+ years of experience in a deskside or technical support role
- Strong communication skills, good personality (Going to be supporting the C-Level Suite Executives)
- Experience with ticketing systems (They use ServiceNow)
- Bachelors Degree
Nice to Have Skills & Experience
- Experience with Dell Computers
- SSCM Experience
- Reimaging experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.