Insight Global is looking for a Desktop Support Specialist to sit in Columbus, Ohio. Candidates will provide desk side support to the internal members at that location. They will perform Tier2/3 troubleshooting and problem and incident resolution support as well as incident and request processing that is assigned via ServiceNow. The requests include provisioning of accessory hardware, software deployments, deskside support break/fix and conference room equipment support. They will be responsible for installation, configuration and ongoing support of desktop computers, peripherals, and video conferencing equipment while also tracking corporate end user technology assists throughout lifecycle and maintain CMDB records accordingly. Actively participates as a resource on IT projects (Corporate Employee move) and may be called on to contribute to efforts, such as computer deployments, OS upgrades and migrations, infrastructure upgrades, application upgrades, technology lifecycle refreshes and continuous improvement efforts.
Performs computer imaging, configuration, profile migration and software deployment using deployment tools
Contributes and maintains currency for documentation of standard operating procedures and knowledge base.
PR: $30/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
[email protected].
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3+ years of Windows/Intel PC hardware and software experience supporting a client base of 500+ customers in a 7x24x365 operational environment
working knowledge of personal computers, accessories, peripherals. printers, AV Equipment, etc.
Proficiency with Microsoft Windows OS (11), Office Suite, & Endpoint Management tools
Experience with ServiceNow, Active Directory, Microsoft SCCM tools
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.