Client Service Administrator

As a Client Service Associate, you will support and manage ongoing servicing needs for assigned commercial clients, ensuring timely, accurate policy updates and a high level of client satisfaction. You’ll work closely with internal teams, carriers, and clients to handle policy changes, documentation, billing support, and claims coordination.

Key Responsibilities:

Respond to client requests for policy changes, endorsements, and coverage updates

Process endorsements directly with carriers or escalate complex changes and new lines of business for quoting

Track, follow up on, and deliver completed endorsements to clients

Handle client-initiated cancellations and coordinate required internal steps

Prepare, coordinate, and deliver Proofs of Insurance and Certificates

Assist with claims coordination and escalate claims matters as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1+ years of Commercial Property & Casualty insurance experience

Strong understanding of commercial coverages and policy structure

Ability to analyze coverage needs and support guaranteed-cost program designs

Proficiency with EPIC preferred and other carrier websites

Active Property & Casualty insurance license (or ability to obtain within 90 days)

Experience working in a high-volume brokerage or agency environment

Familiarity with additional platforms such as CSR24 or Indio
Prior experience supporting account strategy or renewal planning

College degree (preferred, not required)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.