Job Description
A nonprofit client of Insight Global is seeking Case Managers to provide individualized support, guidance, and coordination of services for participants enrolled in personal development and reentry-focused programs. This role helps participants identify goals, overcome barriers, and access resources through structured coaching and case management. The Coach collaborates with program and clinical staff to promote participant stability, engagement, and positive outcomes.
Participant Support & Coaching
• Build supportive, goal-focused relationships with assigned participants
• Conduct assessments to identify participant needs, strengths, and barriers
• Support participants in developing and working toward individualized service or action plans
• Provide ongoing coaching, motivation, and accountability
Case Management & Coordination
• Maintain an active caseload and track participant progress
• Coordinate referrals to internal programs and external community resources
• Advocate for participants in education, employment, behavioral health, and reentry systems
• Monitor service utilization and follow up on referrals
Documentation & Compliance
• Maintain accurate and timely case notes, service plans, and progress reports
• Ensure documentation meets program and funder requirements
• Participate in data collection and reporting activities
Collaboration & Teamwork
• Collaborate with program coordinators, clinical supervisors, mentors, and other staff
• Participate in case reviews, supervision, and team meetings
• Communicate participant progress, challenges, and concerns appropriately
Professional Conduct
• Adhere to organizational policies, procedures, and ethical standards
• Maintain confidentiality and professional boundaries
• Participate in required trainings and professional development
Additional Responsibilities
• Perform other duties as assigned by program leadership
Core Competencies
• Case management and service coordination
• Coaching and motivational engagement
• Trauma-informed and culturally responsive practice
• Organization, time management, and documentation
• Professional communication and teamwork
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications
• High School Diploma or GED required; Associate’s or Bachelor’s degree in Human Services, Social Work, or a related field preferred
• 2+ years of experience as a case manager in a social work/community-based organization, or social services organization required
Nice to Have Skills & Experience
• Experience with children and adults
• Strong interpersonal, communication, and organizational skills
• Ability to engage participants using a strengths-based, goal-oriented approach
• Ability to manage multiple cases while maintaining accurate documentation
• Knowledge of community resources and referral systems preferred
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.