Technical Writer-Operations

A large global retailer is looking for a content learning developer to help create and centralize the training program for a centralized dispatch center. Content will vary from proprietary company information to how to fix a dock leveler. Candidates will be coordinating with director level management, senior managers, and on-field technicians themselves to gather the information. This opportunity is made for someone looking for a creative outlet and a chance to create a successful training program from scratch.

The FM Technical Writer will create and refine standard operating procedures (“SOPs”), knowledgebase (“KB”) articles, and other required content as agreed in conjunction with Customer to improve Analyst efficiency interacting with field technicians and automated alarms and support the FM Operations Manager with overall program execution via technical documentation. Responsibilities include:
Building process guides and coordinating with Customer to document knowledge content
Document Creation of SOPs and KB articles
Translate technical or complex processes into user-friendly documentation
Ensure consistency in structure and language across documents
Work closely with subject matter experts (SMEs), engineers, product managers, and support teams to gather information
Maintain and update existing documentation to reflect process or system changes
Organize content logically for easy navigation and retrieval
Use content management systems (CMS) hosted and managed by Customer, within Customer technical environments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Related degree or 6+ years’ experience in the field
- Learning Management System (LMS) experience
- Has developed and executed training for more than 500 people
- e-Learning program experience

ISO 41001 cert - plus
LEAD cert - plus

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.