Network Business Analyst

Role Overview
We are seeking a Network Business Analyst with 3+ years of relevant analysis experience. This role focuses on analyzing, documenting, and improving network related processes and facilitating specialty network projects that support connectivity, onboarding devices to networks, and ensuring reliable access for faculty, staff, students, and campus systems.
The ideal candidate bridges the gap between technical network teams and business stakeholders, helping translate requirements into scalable, secure, and user friendly network solutions.
Key Responsibilities
• Serve as a liaison between network engineering teams and campus stakeholders to gather and document network related requirements
• Analyze end user network connectivity needs, including wired, wireless, and device onboarding use cases
• Support processes for adding and managing devices on networks, including user devices, IoT, and academic or administrative systems
• Document current state and future state network workflows, including access, authentication, and provisioning processes
• Identify gaps, inefficiencies, or recurring issues related to network connectivity and user experience
• Partner with IT operations, security, and support teams to ensure network solutions meet functional, performance, and compliance requirements
• Assist with testing, validation, and rollout of network changes or improvements
• Develop clear documentation such as business requirements, process flows, use cases, and impact assessments
• Support reporting and analysis related to network usage, connectivity trends, and service issues
• Contribute to continuous improvement initiatives to enhance network reliability, scalability, and end user experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Qualifications
• 3+ years of experience as a Business Analyst supporting networking or IT infrastructure initiatives
• Strong understanding of end user network environments, including wired and wireless connectivity
• Experience supporting or documenting processes for device onboarding and network access
• Ability to translate technical network concepts into clear business requirements
• Strong analytical, problem solving, and documentation skills
• Experience working cross functionally with technical and non technical stakeholders
• Excellent written and verbal communication skills

Preferred Qualifications
• Experience supporting higher education institutions or large, distributed user populations
• Familiarity with network access concepts such as authentication, segmentation, and security controls
• Experience working with service management or ticketing platforms (e.g., ServiceNow or similar)
• Understanding campus network challenges, including classrooms, labs, residence halls, and remote users
• Experience supporting network modernization or improvement initiatives

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.