Salesforce Administrator - INTL LATAM

Overview:
Insight Global is working with a company that is undergoing a significant GTM Technology
transformation with an AI-first approach, and we're looking for a highly experienced Senior
SFDC Admin to join our team. This role is critical to evolving our 15-year-old Salesforce
implementation, addressing technical debt, and ensuring the optimal performance and
integration of key GTM platforms. You'll also be instrumental in identifying and leveraging
AI-driven solutions within the administrative scope. You will work closely with East Coast
teams, requiring flexibility in your hours.
Key Responsibilities:
• Serve as the primary Salesforce Administrator, responsible for the daily
configuration, maintenance, and improvement of our Salesforce Sales Cloud and
Service Cloud instances.
• Lead the optimization and refactoring of existing Salesforce declarative automation
(Flows, Process Builder, Workflow Rules) and configurations to enhance efficiency
and reduce technical debt.
• Manage and maintain integrations between Salesforce and critical GTM tools, with a
primary focus on Salesloft, ZoomInfo, and Marketo, ensuring data hygiene and
reliable data flow.
• Deep understanding and optimization of lead flows within Salesforce, from initial
capture through routing, assignment, and conversion, ensuring seamless
transitions across integrated GTM tools.
• Proactively identify opportunities to leverage AI and machine learning features to
automate administrative tasks, improve data quality, and enhance sales and
marketing effectiveness, particularly within lead management and nurture flows.
• Evaluate and recommend native Salesforce AI-powered solutions or app exchange
products for lead scoring, customer segmentation, and predictive analytics that can
be implemented declaratively.
• Collaborate with business stakeholders to gather requirements, translate them into
scalable declarative Salesforce solutions, and prioritize an AI-first mindset where
applicable.
• Manage user roles, profiles, permission sets, public groups, and sharing rules.
• Develop and maintain reports and dashboards to provide insights into GTM
performance.
• Diagnose and resolve complex administrative and data-related issues within
Salesforce and integrated GTM platforms.
• Contribute to the strategic evolution of our GTM tech stack, identifying opportunities
for improvement and innovation, with a strong emphasis on AI capabilities.
• Ensure data integrity and best practices across integrated systems to support AI
model training and performance

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Desired Experience & Skills:
• 7+ years of Salesforce Administrator experience with deep knowledge and expertise
with Sales Cloud, Service Cloud and Platform capabilities.
• Expertise with Salesforce declarative automation (Flows, Process Builder, and
Workflow Rules).
• Excellent communication and collaboration skills, with the ability to work effectively
across time zones.
• Demonstrated expertise in designing, implementing, and optimizing complex lead
flows within Salesforce.
• Strong analytical and problem-solving skills, with a track record of addressing
technical debt and optimizing existing Salesforce implementations.

Nice to Have Experience & Skills:
• Experience with Zapier for integrations or BigQuery for data management.
• Experience operating in an environment evolving from waterfall/hybrid to agile
methodologies.
• Salesforce certifications (e.g., Administrator, Advanced Administrator, Sales Cloud
Consultant, Platform App Builder)
• Proven experience with Salesforce integrations, particularly with Salesloft,
ZoomInfo, and Marketo.
• Demonstrated interest or experience in AI/ML concepts and their application within
a CRM/GTM context, particularly leveraging native Salesforce AI features.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.