Job Description
The .NET Application Support team provides 24x7 production monitoring and support for critical infrastructure and applications supporting Bank of America’s Customer Facing Platform Technology. This role works independently on complex, multi-phase initiatives, proactively identifying and resolving issues to prevent customer impact, while supporting business-critical systems.
The position includes incident response, monitoring, troubleshooting, escalation, and collaboration with global teams. The programmer also contributes to project delivery, mentoring junior associates, and improving monitoring and automation capabilities.
Responsibilities
• Monitor infrastructure and applications, respond to alerts, and resolve incidents
• Perform trend analysis to prevent production issues
• Escalate issues when needed and support change implementations
• Document procedures, improve monitoring, and assist with automation
• Provide guidance to junior team members and deliver assigned project phases
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3–5 years of IT .NET production support experience in large-scale environments
• Experience with 24x7 support models
• Strong troubleshooting and multitasking skills
• Hands-on experience with .NET Core, JVM, and Windows
• Proficiency with monitoring tools (Splunk, Dynatrace, SiteScope, Tivoli Netcool)
• Strong communication skills and ability to work independently and with global teams
• Flexibility to work non-standard shifts, including weekends
Nice to Have Skills & Experience
• ITIL certification or ITIL-based role experience
• Exposure to ITSM frameworks, monitoring enhancements, and automation
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.