Job Description
Insight Global is looking for a Scheduling Analyst to join one of the top healthcare organizations in the Tri-State area. This person will support the build, maintenance, and optimization of provider scheduling templates within Epic Cadence. This role is responsible for creating and updating templates including provider availability, blocks, visit types, session structures, and release logic, while processing and prioritizing requests through ServiceNow. This analyst will partner with clinical and operational teams to gather requirements, execute template changes, and support patient access transformation initiatives. Responsibilities include troubleshooting scheduling issues, coordinating system modifications, testing changes, and maintaining accurate documentation. The role also ensures templates function effectively within broader workflows by supporting system enhancements, validating interfaces, contributing to scheduling policies and procedures, and providing ongoing support or training to end users, while maintaining high standards of accuracy and system performance.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 1-3 years of experience in patient scheduling, access operations, or healthcare administration
• Experience using Epic EMR as a scheduling tool
Strong understanding of Epic scheduling workflows or provider templates or visit type configurations
Nice to Have Skills & Experience
• Epic template management
• Epic Cadence
Strong understanding of data sources, data standards and best practices
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.