Client Service Department Supervisor (Personal Lines)

Insight Global is hiring a Client Services Department Supervisor (Personal Lines, Property & Casualty) for a national insurance agency client based in Poughkeepsie, NY. This role will oversee the day‑to‑day operations of the client services department and lead a team of licensed Property & Casualty Client Service Specialists supporting personal insurance clients.
The ideal candidate has prior supervisory experience managing licensed P&C service teams and a strong background in personal lines insurance. This individual will be responsible for ensuring service standards, processes, and procedures are consistently followed to deliver efficient, high‑quality client support.
Responsibilities include overseeing general customer service and inquiries, managing team workflow and training, ensuring compliance with internal processes, and supporting the education of clients and prospective clients on insurance products and coverage options.

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- 2+ years of experience managing licensed P&C service teams
- 2+ years of personal lines experience
- NY State Property & Casualty Broker License required
- Experience with rating, underwriting and procedural skills
- Proven leadership skills and demonstrated ability to communicate effectively

- College degree preferred, high school diploma or equivalent required
- Experience with Vertafore a plus.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.