Director of Sales - Contact Center

Post Date

Dec 06, 2023


New Jersey

ZIP/Postal Code

Jul 25, 2024 Insight Global

Job Type




Req #


Pay Rate

$190k - $285k (estimate)

Job Description

The ideal candidate would be an experienced Account Manager who will primarily be responsible for supporting the Sales Team in their sales efforts and activities related to channel partners and customers.


* Develop and maintain a deep understanding of the Contact Center as a Service market in NA and establishing yourself as the trusted subject matter expert.

* Hunt for new sales opportunities within existing North America accounts and new prospects. Develop the strategic ones to sales closer independently and help the regional enterprise sales managers with

closing the others.

* Analyse and priorities partnership opportunities to support the sales efforts within existing vendors and resellers

partners and new ones and cultivate them.

* Identify new opportunities for lead generating marketing activities with partners or without them and work with the marketing department to execute them.

* Generate new ideas for strategic and tactical improvements to our go to market in the NA contact center market.

* Meet or exceed annual and quarterly revenue, partner, and end customers targets.

Required Skills & Experience

* Minimum 3 years' experience in direct sales in the contact center space.

* Intermediate technical contact center knowledge and a capacity to learn new technologies.

* Creative, independent, and resourceful with overachiever track record.

* Strong people's skills, relationships builder. Able to deal professionally with different personality types and at

different levels in prospect's organizations.

* Consultative selling style.

* Teamwork, trust, and openness is key.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.